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- Tasks: Manage and develop a top-notch home provider network while ensuring excellent customer experiences.
- Company: Join AXA Partners, a leader in the insurance industry, dedicated to innovation and customer satisfaction.
- Benefits: Enjoy a home-based role with travel opportunities and a dynamic work environment.
- Why this job: Be part of a proactive team that values your input and fosters professional growth.
- Qualifications: Experience in supplier management and strong communication skills are essential; driving license required.
- Other info: Flexibility during peak periods and participation in an on-call rota are necessary.
The predicted salary is between 36000 - 60000 £ per year.
Here at AXA Partners, we are looking for a professional Network Manager to join our Home Business Line team.
As you are proactive, you’ll need to ensure the effective management and development of the Home provider network across your allocated area and supplier portfolio. You will need to have a structured approach to work, enabling you to manage multiple tasks and projects relevant to your role, within a timely manner. This position is Home based, but it requires substantial travel across the country as well as to our Redhill office.
Your day-to-day responsibilities will include developing and maintaining a class-leading third-party network, ensuring that the network has capacity to handle day to day volumes and respond well to peak demand. You will also be responsible for supplier relationships, identifying and recruiting new providers, negotiating costs, contract management, auditing for Health and Safety standards and developing innovative strategies to engage the network to meet our business objectives. You will need to ensure good customer outcomes by working closely with providers to deliver a class leading customer experience.
Key Responsibilities
- Contract management for suppliers including regular review meetings/calls and routine audits where appropriate.
- Responsibility for the provision of management information on network performance for assigned providers.
- Responsible for ensuring that an effective network performance management framework is in place which supports contractual and business objectives.
- Responsible for meeting customer experience KPIs and sharing results and action plans with the network.
- Identification and recruitment of new providers.
- Responsible for ensuring that the network has capacity to handle the expected number of cases, and that robust surge plans exist to respond well to peak demand.
Qualifications
- Experience of supplier management within the home insurance or reactive maintenance/emergency industry.
- Knowledge of provider relationship management and commercial awareness.
- Hold a full UK driving license.
- A positive and pro-active approach and a willingness to help whilst ensuring key deadlines are achieved.
- The ability to work under pressure, dealing with multiple tasks or requests simultaneously.
- Excellent communication skills, and a proven ability to manage difficult conversations with providers, customers, and clients.
- Flexibility, especially during peak periods. You will also need to be part of an on-call rota in the event of any escalations.
- Effective team player, working to create and achieve shared objectives.
Advantageous
- Health & Safety qualification.
- Recognised trade qualification.
- Recognised qualification in property surveying or loss adjusting.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Insurance
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Network Manager employer: AXA Partners
Contact Detail:
AXA Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Manager
✨Tip Number 1
Familiarize yourself with the home insurance and reactive maintenance industries. Understanding the nuances of these sectors will help you speak confidently about your experience and how it relates to the role.
✨Tip Number 2
Network with professionals in the industry, especially those involved in supplier management. Building relationships can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare for potential scenarios where you might need to manage difficult conversations. Think of examples from your past experiences where you've successfully navigated challenging discussions.
✨Tip Number 4
Be ready to discuss your approach to managing multiple tasks and projects. Have specific strategies in mind that demonstrate your ability to prioritize and meet deadlines effectively.
We think you need these skills to ace Network Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Network Manager position at AXA Partners. Make sure you understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any experience you have in supplier management, particularly within the home insurance or reactive maintenance sectors. Use specific examples to demonstrate your skills in managing relationships and negotiating contracts.
Showcase Your Skills: Make sure to highlight your excellent communication skills and ability to manage difficult conversations. Provide examples of how you've successfully handled multiple tasks under pressure, as this is crucial for the role.
Tailor Your Application: Customize your cover letter to reflect your proactive approach and willingness to meet key deadlines. Mention your flexibility during peak periods and your commitment to delivering a class-leading customer experience, as these are important aspects of the job.
How to prepare for a job interview at AXA Partners
✨Show Your Proactive Nature
Demonstrate your proactive approach by sharing specific examples of how you've effectively managed supplier relationships or developed networks in previous roles. This will highlight your ability to take initiative and drive results.
✨Highlight Your Organizational Skills
Since the role requires managing multiple tasks and projects, be prepared to discuss your organizational strategies. Share how you prioritize tasks and ensure timely completion, especially during peak demand periods.
✨Communicate Effectively
Excellent communication skills are crucial for this position. Practice articulating your thoughts clearly and confidently, especially when discussing difficult conversations with providers or clients. Consider role-playing potential scenarios.
✨Prepare for Questions on Performance Management
Be ready to discuss how you would implement a network performance management framework. Think about metrics you would use to measure success and how you would share results with the network to meet customer experience KPIs.
