Product and Distribution Oversight Manager - 6months temporary contract

The Product and Distribution Oversight Manager will support the delivery of our Product Governance and distribution framework. Working proactively with functions across AXA Partners to ensure that our Fair Value Framework and distribution arrangements are in line with internal policies and procedures whilst meeting all regulatory requirements and customer needs.

This role will provide oversight of all directly authorised and appointed representative relationships by reviewing a diverse set of quantitative and qualitative MI from a consumer perspective to provide relevant challenge to business stakeholders. You will actively support in all governance and regulatory topics as required by the UK & Ireland business. As a first line champion for the consumer, you will help influence the creation of consumer centric products.

Your main responsibilities will be:

• Distribution monitoring
  • As per the Distribution Governance Policy, oversee all directly authorised (DA) and appointed representative (AR) partnerships with regular monitoring & reporting.
  • Regularly review and develop the AR & DA frameworks alongside the distribution policy to ensure they remain appropriate.
  • Create and oversee action plans to address findings from the ongoing monitoring of partnerships in line with the AR & DA frameworks.
  • Liaising with key stakeholders across commercial, compliance, operations and finance to ensure the smooth delivery of the DA and AR frameworks.
  • Working with the commercial team to ensure that partners are actively managed against the frameworks.
• Product Governance
  • Plan and manage the Fair Value Assessment activity in line with our Product Oversight and Governance Policy.
  • Regularly review and develop the product monitoring framework to ensure it remains appropriate.
  • Conduct appropriate root cause analysis to understand any product pain points.
  • Recommend enhancements to the products to improve consumer outcomes and customer value.
  • Facilitate regular customer focussed product discussions with stakeholders across the business to ensure common understanding and generate product improvements.
  • Support the embedding of a customer-centric culture throughout the organisation.
  • Ensure that any new or significantly adapted products follow the correct route to approval and follow local and UK policies.
• Sales distribution governance & oversight
  • Responsible for the ongoing management of the Salesforce tool for the UK&I in line with AXA’s policies and procedures.
  • Responsible as the secretary for the Sales & Distribution Committee, ensuring all committee papers, minutes and actions are collated and shared in line with the Terms of Reference.
  • Responsible to chair the Salesforce Governance Forum, ensuring all forum actions are tracked and completed and shared in line with the forum’s responsibilities.
• Internal control framework
  • Responsible to update the Scala control tool for the Commercial, Product & Outcome controls in line with the Internal Control Framework.
  • Liaise with the Internal Control team on control testing requirements and evidence gathering in line with control descriptions and local subject matter experts.
  • Report control findings to key stakeholders and own actions plans to address the findings to ensure effective governance of the internal control framework.
• Regulatory compliance
  • Ensure all customer outcomes align with FCA requirements including: Consumer Duty (focus on the four outcomes: Products & Services, Price & Value, Consumer Understanding and Consumer Support) and Treating Customers Fairly (TCF) principles.
  • Maintain documentation and evidence of compliance with regulatory expectations.
  • Collaborate with key stakeholders across all business areas to conduct gap analyses and create and oversee action plans to address findings.
  • Ensure all processes, best practices and decisions are appropriately documented and recorded.
• Monitoring & MI (Management Information)
  • Manage outcome-focused MI dashboard to monitor key indicators of customer outcomes.
  • Use data and feedback to identify trends, gaps and areas for improvements.
  • Present insights to key stakeholders to influence business decisions.
  • Prepare reports for internal committees and regulators if required.
• Additional activity
  • Acting as the customer champion and being their voice in all topics within the UK&I business.
  • Being a point of contact for all commercial governance topics within the UK&I business.
  • Working with relevant teams, as required, on large cross functions projects.
  • Supporting on any regulatory change projects to assist the commercial team, in particular those with any impact on our partners.
  • Supporting the transformation agenda as required.

What you’ll bring:

• Ideally, 2-5 years’ experience or working in a commercial/corporate governance role or at least a commercial role with an appreciation for governance and conduct risk.
• In-depth knowledge of consumer duty and other regulatory rules.
• Financial services industry experience or insurance industry experience is beneficial, but not essential, if a strong UK regulatory landscape understanding is there.
• Strong analytical skills with the ability to assess complex information to make decisions to improve outcomes for the business and customer.
• Strong Excel skills and proficient in Word and PowerPoint as a minimum.
• Customer-first mindset.
• Strong interpersonal skills and comfortable working across all stakeholder levels.
• Ability to work in a fast paced, busy environment and able to work on multiple projects, across multiple topics.

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract).