At a Glance
- Tasks: Help customers over the phone by handling their queries and building relationships.
- Company: Join AXA, a leading company with a customer-first approach.
- Benefits: Flexible working arrangements, competitive pay, and opportunities for growth.
- Other info: Work primarily from home with occasional office visits and industry events.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 28800 - 48000 € per year.
We have several exciting opportunities for Customer Service Representatives to join our Customer Service team here at AXA, located in our Derry Contact Centre. This campaign will be used to support start dates in April and May.
Joining us as a Customer Service Representative, you'll be an essential member of the team helping our customers over the phone, by handling their queries. You'll have strong communication skills, with the ability to build great relationships based on integrity and trust. We always put the customer first in everything we do, so we want someone who strives to go the extra mile for them.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work the majority of your week away from home. Away from home means either attendance at one of our head office locations, visiting clients or attending industry events.
Working Hours & Shift Pattern: Our phone lines are open 8am-8pm Monday to Friday, and 9am-5pm Saturdays.
Locations
Customer Service Representative in Derry, Londonderry employer: AXA Insurance
At AXA, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises customer satisfaction and employee well-being. Our Derry Contact Centre provides a dynamic environment where you can thrive, with flexible working arrangements that empower you to balance your professional and personal life. We are committed to your growth, providing ample opportunities for development and career progression within a globally recognised company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Derry, Londonderry
✨Tip Number 1
Make sure you research AXA and understand their values. When you know what they stand for, you can tailor your conversations to show how you align with their customer-first approach.
✨Tip Number 2
Practice your communication skills! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when handling queries during the interview.
✨Tip Number 3
Network with current employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at AXA, which can give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re serious about joining the team.
We think you need these skills to ace Customer Service Representative in Derry, Londonderry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Representative role. Highlight your communication skills and any previous customer service experience to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you want to join AXA and how you can contribute to our mission of putting customers first. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've handled customer queries or resolved issues in the past. We love seeing candidates who can go the extra mile and think on their feet!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at AXA Insurance
✨Know the Company
Before your interview, take some time to research AXA and its values. Understanding their commitment to customer service and how they empower their employees will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. Prepare examples from your past experiences where you effectively handled customer queries or resolved issues. This will demonstrate your ability to build relationships based on integrity and trust.
✨Emphasise Customer-Centric Mindset
During the interview, highlight your dedication to putting the customer first. Share specific instances where you went the extra mile for a customer, as this aligns perfectly with AXA's ethos and will show that you’re a great fit for their team.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Practice responding to common customer service scenarios, focusing on how you would handle difficult situations while maintaining a positive attitude and ensuring customer satisfaction.
