Commercial Property Claims Handler

Be among the first 25 applicants

Are you passionate about delivering outstanding customer service? Are you ready to lay the groundwork for a truly meaningful career? Want to work for an award‑winning company? We’re expanding our business and recruiting Commercial Property Claims Handlers to join us on a full‑time permanent basis.

Working Hours & Shift Pattern

Full time, 35 hours per week over 5 days, Monday to Friday between the hours of 9am and 5pm.

Training

You’ll receive a comprehensive onsite induction from our specialist trainers to set you up for success in your new role. When you join us you will join an academy that will give you eight weeks dedicated training to ensure you are fully supported in your new role, which will be delivered onsite at our Bolton office.

Hybrid Working Model

Following training and once you demonstrate competency in your role, you’ll then transition to a hybrid working model, where you\’ll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Typically, you should expect to start working a Hybrid way of working around the 6‑month mark, depending on your individual development.

What you’ll be doing

• Ensuring each customer feels valued and supported with their claim, providing personalised and accurate information.
• Staying composed and level‑headed when faced with challenges to effectively assist and support customers during their most critical moments of need.
• Taking proactive measures and utilising available resources to ensure the best possible outcome for each customer, addressing their specific needs related to their incident or claim.
• You’ll be investigating and gathering evidence to help bring each claim to the point of conclusion.
• Respond promptly to calls, while maintaining a strong focus on accuracy and attention to detail, precise and timely completion of case notes, logs and diaries for each customer.
• Recognising the signs of a fraudulent claim and referring these for further investigation where needed.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

What you’ll bring

• Exceptional customer service experience. If you come from a customer facing role, hospitality, or retail background and want to explore a new sector, this could be a great opportunity for a career change.
• We’ll provide all the technology and training, and in return we ask you to bring your enthusiasm, passion for customer service building relationships over the phone and computer.
• You’ll have a natural talent for connecting with people, quick problem‑solving ability and positive, can‑do attitude as you’ll be dealing with a variety of stakeholders including claimant lawyers, our customers and brokers.
• You’re a great listener, confident communicating over the phone and using computers.
• Passionate about working as part of a collaborative team.

What we offer

• Competitive annual salary of £23,020
• Annual company & performance‑based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private medical cover
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

Who we are

AXA Commercial protects businesses, from multinationals to micro start‑ups, giving them the confidence to thrive. We’re currently making our biggest ever investment to develop the expertise and skills we need to be the best. We’re a vibrant community where everyone is supported to learn, develop, and take ownership of their work.

Equal Opportunities

We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics.

Accessibility

If you have a long‑term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to yasmin.conrad@axa-uk.co.uk.

Legal & Compliance

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre‑employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

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