We are currently hiring a PI Fraud Investigator on our SIU Team, based in our Belfast office! Reporting to the SIU Team Leader, You'll deter, detect and investigate fraud in all areas of the business, focused in claims. This role is in a sensitive area, and all investigations are to be kept confidential At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work majority of your week away from home. Away from home means either attendance at one of our head office locations, visiting clients or attending industry events. What youll be doing: Review Red Flag Referrals from claims handlers within the agreed service level, giving guidance for further enquiries, as necessary. Proactively investigate potential fraud in claims (PI, ADTPD, Home, Farm, SME as required) in accordance with Standard Operating Procedure, at times using your own initiative. Manage cases to conclusion and deal with customers as necessary, which may involve formal interviewing, to achieve appropriate outcome. Maintain SIU Case Management System and relevant spreadsheets for datamining and recording fraud savings achieved. Prepare cases for court as required, instructing panel solicitors
