Senior Communications Review Specialist - 12-month FTC

Senior Communications Review Specialist – 12-month FTC

AXA Health, Royal Tunbridge Wells, England, United Kingdom

Are you passionate about ensuring communications are both compelling and compliant? As a Communications Review Specialist in our first line defence team, you’ll play a vital role in shaping how we engage with customers across the UK. From financial promotions to core product messaging, your expertise will safeguard customer trust, protect our brand, and support our commitment to treating customers fairly. This is a unique opportunity to blend regulatory acumen with creativity, working at the centre of a growing health insurer where your approvals truly matter.

AXA offers flexible work locations; you’ll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attendance at office locations, visiting clients or attending industry events.

What you’ll be doing:

• Meticulously reviewing a huge variety of customer facing communications and Financial Promotions, ensuring any areas of concern are rectified to reduce risk to the business and drive good customer outcomes.
• Making sure approved marketing materials are clear, fair, and balanced.
• Ensuring materials comply with FCA regulation and ASA guidance, correctly reflect product benefits, meet clear communications and Consumer Duty requirements.
• Working with communication owners on any required changes to ensure their communications are compliant, clearly explaining your rationale.
• Managing workloads effectively and pragmatically to ensure deadlines are achieved.
• Liaising with key stakeholders across the business.

What you’ll bring:

• Good understanding of AXA Health and third-party business and products.
• Understanding of the ICOBS rules, particularly the Financial Promotions rules as well as ASA guidance.
• Experience of reviewing communications within the financial services/insurance industry
• Ability to work with and influence key stakeholders at all levels across the business.
• Previous experience of dealing with policy terms and conditions.
• Able to work quickly and accurately whilst prioritising urgent tasks.
• Ability to pivot successfully between diverse types of communications and content.
• Good understanding of the principles of insurance.
• A drive to ensure great customer outcomes.

Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer:

• Competitive annual salary up to £45,000 dependent on experience
• Discretionary company & performance-based bonus
• Private Medical Cover
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to bayley.colbran@axa-uk.co.uk.

Who we are: At AXA Health, we’re passionate about helping our members to put their health first, whether that’s individuals and families, small businesses, or huge corporates. From fast access to diagnosis and treatment, to guidance and tools that can help them manage their health every day, not just when there’s a problem, our members can be confident we’ll guide them, every step of the way.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing, Public Relations, and Writing/Editing

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