At a Glance
- Tasks: Manage systems and ensure seamless operation of membership services while collaborating with various teams.
- Company: Join AXA, a forward-thinking company that values innovation and teamwork.
- Benefits: Flexible work arrangements, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement opportunities and a supportive work culture.
- Why this job: Make a real impact on member engagement and service delivery through technology.
- Qualifications: Experience in contact centres, system management, and strong communication skills required.
The predicted salary is between 50000 - 60000 £ per year.
The Systems and Configuration Manager plays an essential role in ensuring the seamless operation and resilience of membership services by acting as a dedicated liaison between the operational teams and the Technology department. It involves managing the end-to-end systems incident resolution process, providing escalation support to minimise downtime and operational impact across all contact channels. The role also includes operational oversight of system maintenance and system change management, ensuring that updates are implemented in alignment with the plan to minimise operational impacts. Additionally, the role supports contact centre transformation initiatives by contributing to the design and configuration of core contact delivery tools, ensuring that system setups are optimised to meet evolving member engagement needs and improve service delivery.
Key Responsibilities
- Build and maintain strong relationships with Technology, Transformation, and Operations teams to ensure aligned goals and proactive collaboration.
- Lead end-to-end incident management, including root cause analysis and post-incident reviews to enhance system resilience.
- Act as the Operational Application Owner for key Membership systems, driving continuous improvement for system performance and member satisfaction.
- Support platform maintenance and change initiatives, ensuring minimal disruption, security compliance, and strategic alignment.
- Oversee updates to contact channels like telephony and digital automation, integrating technology seamlessly to enhance member engagement.
- Identify opportunities for process automation, digital transformation, and operational efficiencies to reduce costs and improve service.
- Develop and maintain Business Continuity Plans for systems, ensuring readiness and resilience against operational risks.
- Monitor system performance and incident data to identify trends, support improvements, and inform strategic decisions.
Work Arrangements
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events.
Your Skills & Experience
- Strong knowledge of how contact centres and communication channels operate, including telephony and digital messaging tools, to support smooth and effective member interactions.
- Experience in leading efforts to quickly identify, resolve, and learn from system problems to keep services running smoothly and reduce disruptions.
- Experienced in the planning, testing and roll out of system updates and improvements with minimal impact on daily operations, ensuring services remain reliable and secure.
- Skilled in developing and regularly testing plans to ensure services can quickly recover from unexpected disruptions or system failures.
- Proven ability to identify opportunities to make processes more efficient and to support new ways of working through technology, automation and AI; experience using Genesis, Salesforce or Verint is preferred.
- Ability to build trusted relationships, communicating effectively with teams across operations, IT, Transformation and leadership to ensure everyone’s needs are understood and addressed.
Employment Conditions
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
Equal Opportunities
We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge.
Systems & Configuration Manager in Royal Tunbridge Wells employer: AXA Health
At AXA, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Systems & Configuration Manager, you will benefit from flexible working arrangements, opportunities for professional growth, and a collaborative environment where your contributions directly enhance member engagement and service delivery. Join us in a role that not only supports operational excellence but also champions innovation and continuous improvement in a supportive team setting.
StudySmarter Expert Advice🤫
We think this is how you could land Systems & Configuration Manager in Royal Tunbridge Wells
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what AXA Health values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges AXA Health might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at AXA Health!
✨Direct Apply to AXA Health
Let's not forget to apply directly through the AXA Health website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Systems & Configuration Manager in Royal Tunbridge Wells
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at AXA Health.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at AXA Health. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at AXA Health
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
