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For Companies At a Glance
- Tasks: Engage with customers to review their healthcare options and provide tailored solutions.
- Company: AXA, a global leader in insurance and financial services.
- Benefits: Flexible work arrangements, extensive training, and clear career progression.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Supportive team environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
About AXA
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA Health supports members to put their health first, from individuals to huge corporates, with fast access to diagnosis and treatment when they need it.
Job Overview
Are you passionate about making a real difference in people’s lives and contributing to a thriving business? Do you want to be part of a supportive team that genuinely values your efforts? AXA Health is seeking motivated Retention Consultants to join our successful Retention team in Tunbridge Wells on a permanent, full-time basis. In this rewarding role, you’ll connect with customers at a crucial moment—during their annual renewal—and help them explore and understand their healthcare options giving you the opportunity to turn enquiries into both sales and retention opportunities. Join us and enjoy the chance to make a meaningful impact while building a rewarding and fulfilling career.
Key Responsibilities
- Engaging with customers on the phone who are looking to review their Private Healthcare Insurance at renewal stage.
- Listening carefully to understand customers’ needs and providing tailored solutions to help protect their future health.
- Communicating complex information clearly and empathetically, handling sensitive conversations with care.
- Converting sales opportunities.
- Building rapport and trust with customers to enhance their experience.
- Thriving in a supportive, collaborative environment that encourages teamwork and mutual success.
Your Skills & Experience
- Engaging with customers on the phone who are looking to review their Private Healthcare Insurance at renewal stage.
- Listening carefully to understand customers’ needs and providing tailored solutions to help protect their future health.
- Communicating complex information clearly and empathetically, handling sensitive conversations with care.
- Converting sales opportunities.
- Building rapport and trust with customers to enhance their experience.
- Thriving in a supportive, collaborative environment that encourages teamwork and mutual success.
Work Arrangements
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. After your initial office‑based training period of 12 weeks you’ll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events.
Working Hours & Shift Pattern
Full time, 37.5 hours per week, rotating shifts Monday to Friday between 8am and 7pm with some Saturday 9am to 1pm shifts.
Induction & Training
Induction Date: 11th May. When you join us, you’ll be given extensive training on our products and tools to ensure you have the knowledge and skills to succeed. You’ll receive one to one coaching sessions, take part in role plays, and even listen to live calls. Our sessions will help to motivate and inspire you as well as support you with your sales and retention techniques. Providing a Career Development Framework that is reviewed every six months for two years with your manager, giving you clear career progression. Full training and support you need to make a difference, no matter the stage of your career.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
How To Apply
To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to bayley.colbran@axa-uk.co.uk. We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.
Retention Consultant in Royal Tunbridge Wells employer: AXA Health
Contact Detail:
AXA Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Consultant in Royal Tunbridge Wells
✨Tip Number 1
Get to know AXA and its values! Research the company culture and their approach to customer service. This will help you connect with the team during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers over the phone, role-play sensitive conversations with friends or family. This will help you articulate complex information clearly and empathetically.
✨Tip Number 3
Showcase your sales skills! Think of examples from your past experiences where you've successfully converted enquiries into sales. Be ready to discuss these during your interview to demonstrate your ability to thrive in a sales environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the AXA team. Don’t wait too long; apply as soon as you can!
We think you need these skills to ace Retention Consultant in Royal Tunbridge Wells
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Retention Consultant role. Highlight any customer service or sales experience, as well as your ability to communicate complex information clearly.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about helping customers and how you can make a difference at AXA Health. Share specific examples of how you've successfully engaged with customers in the past.
Showcase Your Empathy: In your application, emphasise your ability to handle sensitive conversations with care. We want to see how you can build rapport and trust with customers, so share any relevant experiences that demonstrate this skill.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to create a profile and submit your CV.
How to prepare for a job interview at AXA Health
✨Know Your Stuff
Before the interview, make sure you understand AXA's services and values. Familiarise yourself with their approach to customer care, especially in health insurance. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Reflect on what they say and ask follow-up questions. This shows that you can connect with customers effectively, which is crucial for a Retention Consultant.
✨Show Empathy and Communication Skills
Be prepared to discuss how you would handle sensitive conversations. Use examples from your past experiences to illustrate your ability to communicate complex information clearly and empathetically. This is key in building trust with customers.
✨Highlight Teamwork and Collaboration
AXA values a supportive team environment, so be ready to share examples of how you've worked well in teams. Talk about how you contribute to group success and how you thrive in collaborative settings, as this aligns with their company culture.