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- Tasks: Build and maintain relationships with clients while achieving retention targets.
- Company: AXA Health is dedicated to enhancing health and wellbeing for individuals and businesses.
- Benefits: Enjoy a competitive salary, bonuses, flexible working, and 25 days annual leave.
- Why this job: Join a dynamic team focused on customer satisfaction and innovative retention strategies.
- Qualifications: Strong customer service skills and a goal-oriented mindset are essential.
- Other info: We encourage all candidates to apply, even if they don't meet every requirement.
The predicted salary is between 20800 - 36400 £ per year.
Are you passionate about building relationships and ready to take your career to the next level? Join us at AXA Health as we seek a dynamic Account Manager. You’ll maintain and grow key relationships with our client relationship customers while achieving yearly retention targets through Sales Retention. We’re looking for someone with resilience and a knack for providing exceptional service.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You’ll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at our Leicester office, visiting clients or attending industry events.
What you’ll be doing:
- Provide a professional service to all customers over the phone.
- Develop and nurture connections with our internal and external customers by delivering efficient, reliable service across all communication channels.
- Achieve exciting yearly retention goals through innovative retention strategies that keep our customers coming back for more.
- Ensure all sales complaints are managed with care to resolve issues swiftly.
- Deliver precise and compliant information to our customers, building trust and loyalty.
We know that some candidates may be discouraged from applying if they don’t meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply.
What you’ll bring:
- Strong customer service skills with excellent phone-based experience.
- Developed time management skills with a high attention to detail and quality.
- Team player mentality, you’ll work well independently and with others.
- Goal orientated, organised and methodical.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
What we offer:
- Competitive annual salary of up to £26,000
- Discretionary company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- Private health cover
- 25 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
- Wellbeing services & resources
- AXA employee discounts
We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge.
Who we are: At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We’re transforming our business by developing easy, efficient, digital experiences for our customers. We’re a collective of specialists passionate about helping our members flourish, whether that’s individuals and families, small businesses or huge corporates.
Retention Account Manager employer: AXA Health
Contact Detail:
AXA Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Account Manager
✨Tip Number 1
Research AXA Health's values and mission. Understanding their commitment to health and wellbeing will help you align your answers during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare specific examples of how you've successfully managed customer relationships in the past. Highlighting your experience with retention strategies will demonstrate your capability for the role.
✨Tip Number 4
Familiarise yourself with common challenges in customer retention within the health sector. Being able to discuss these challenges and potential solutions will show your proactive approach and industry knowledge.
We think you need these skills to ace Retention Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant phone-based experience. Use specific examples that demonstrate your ability to build relationships and achieve retention goals.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and how your skills align with AXA Health's values. Mention your resilience and ability to provide exceptional service, as these are key traits they are looking for.
Showcase Relevant Experience: When detailing your work history, focus on roles where you managed client relationships or achieved sales targets. Use metrics to quantify your success, such as percentage increases in retention rates or customer satisfaction scores.
Highlight Teamwork and Independence: AXA values both teamwork and the ability to work independently. Provide examples in your application that illustrate how you've successfully collaborated with others while also being self-motivated and organised.
How to prepare for a job interview at AXA Health
✨Showcase Your Customer Service Skills
As a Retention Account Manager, your ability to provide exceptional customer service is crucial. Prepare examples of how you've successfully handled customer inquiries or complaints in the past, highlighting your phone-based experience.
✨Demonstrate Relationship-Building Abilities
AXA Health values strong relationships with clients. Be ready to discuss how you've developed and nurtured connections in previous roles. Use specific examples to illustrate your approach to building trust and loyalty.
✨Prepare for Goal-Oriented Questions
Since achieving retention targets is a key part of the role, think about times when you've met or exceeded goals. Be prepared to share your strategies for staying organised and methodical in your work.
✨Emphasise Teamwork and Independence
The role requires a team player mentality while also being able to work independently. Think of examples that showcase your ability to collaborate effectively with others, as well as instances where you took initiative on your own.
