At a Glance
- Tasks: Analyse health insurance products and ensure they meet customer needs.
- Company: Join AXA Health, a leader in the health insurance sector.
- Benefits: Competitive salary, bonuses, pension scheme, and 28 days leave.
- Other info: Flexible working arrangements and opportunities for personal development.
- Why this job: Make a real impact on customer outcomes while growing your career.
- Qualifications: Strong analytical skills and knowledge of health insurance products.
The predicted salary is between 27750 - 34650 £ per year.
Product Governance Executive - Part Time
AXA Health Royal Tunbridge Wells, England, United Kingdom
Grow your career in Product Governance. If you’re inquisitive, analytical, have excellent influencing skills and knowledge of health insurance products, this could be the role for you. We’re looking for a customer focused person to join AXA Health’s Product Governance team. You’ll work 4 days per week.
As part of a small team, you’ll complete and deliver complex and detailed analysis and reporting for AXA Health’s products to provide assurance that they continue to meet the needs and wants of the target market and deliver fair customer outcomes.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You’ll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at our Tunbridge Wells office, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
What you’ll be doing
- Gather insight and analyse and investigate MI against defined customer outcomes using data, including complaints, customer value, claims servicing, customer insight, pricing and lapse data.
- Report on your analysis and make recommendations to senior management to provide assurance around how our products are performing for customers and mitigate any potential customer detriment identified.
- Produce a range of thematic customer outcome assessments focused on delivery of fair customer outcomes, with particular attention to vulnerable customers.
- Present your investigations and findings with recommendations to key governance committees, demonstrating good understanding of regulatory expectations in the light of any findings.
- Manage and develop new customer outcome MI, ensuring it’s accurate and continues to meet the needs of assessment activities, and remains relevant through business, product and system changes.
- Share analysis of product changes made in previous product reviews, assessing for any evidence of actual or potential customer detriment.
- Advise AXA Health colleagues on customer outcome expectations to support strategic decisions on product benefits.
- Role model behaviours including stakeholder engagement and management, interpretation of MI and customer insight, report production and delivery of key findings and recommendations to governance committees.
What you’ll bring
- Analytical and numeracy skills.
- Report writing skills.
- Demonstratable understanding of AXA Health processes, including claims process, preferred.
- Health insurance product knowledge, with a focus on customer outcomes.
- Excellent understanding of FCA expectations in terms of customer outcomes. A good understanding of the wider regulatory environment that AXA Health operates in.
- Ability to self-manage own work and drive own development.
- Strong attention to detail and ability to see the wider picture.
- Influencing, networking, presentation and relationship management skills.
- Able to challenge, influence and drive change.
What we offer
- Competitive annual equivalent salary of up to £46,250 dependent on experience (full time equivalent)
- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- Private medical cover
- 28 days annual leave plus Bank Holidays (full time equivalent)
- Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
- Wellbeing services & resources
- AXA employee discounts
To apply, click on the ‘apply for this job’ button; you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to jennifer.manuel@axa-uk.co.uk.
#FeelgoodHealth
Product Governance Executive - Part Time in Royal Tunbridge Wells employer: AXA Health
AXA Health is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary and a range of benefits including a contributory pension scheme and private medical cover. With a flexible work culture that encourages a healthy work-life balance, employees can thrive in a supportive environment while contributing to meaningful customer outcomes in the health insurance sector. Located in the picturesque Royal Tunbridge Wells, AXA Health fosters a collaborative atmosphere where inquisitive minds can excel and make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Product Governance Executive - Part Time in Royal Tunbridge Wells
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at AXA Health. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for your interviews by understanding AXA Health’s products and their customer outcomes. Show us you’re not just interested in the role but also passionate about making a difference for customers.
✨Tip Number 3
Practice your presentation skills! You’ll need to present findings and recommendations, so being able to communicate clearly and confidently is key. Grab a friend and do some mock presentations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at AXA Health.
We think you need these skills to ace Product Governance Executive - Part Time in Royal Tunbridge Wells
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Product Governance role. Highlight your analytical skills and any relevant experience in health insurance products to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've influenced outcomes in previous roles, especially in relation to customer focus and regulatory expectations.
Showcase Your Analytical Skills:Since this role involves a lot of data analysis, be sure to mention any tools or methodologies you’re familiar with. We love seeing how you’ve used data to drive decisions or improve customer outcomes in the past.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at AXA Health.
How to prepare for a job interview at AXA Health
✨Know Your Products Inside Out
Make sure you have a solid understanding of health insurance products, especially those offered by AXA Health. Familiarise yourself with their features, benefits, and how they impact customer outcomes. This knowledge will help you answer questions confidently and demonstrate your analytical skills.
✨Prepare for Data Analysis Questions
Since the role involves analysing MI and reporting on customer outcomes, be ready to discuss your experience with data analysis. Brush up on relevant tools and methodologies, and think of examples where you've used data to drive decisions or improve processes. This will show your analytical prowess.
✨Showcase Your Influencing Skills
The ability to influence stakeholders is key in this role. Prepare examples of how you've successfully communicated findings or recommendations in the past. Think about how you can present complex information clearly and persuasively to different audiences, including governance committees.
✨Understand Regulatory Expectations
Familiarise yourself with FCA expectations and the wider regulatory environment that AXA Health operates in. Be prepared to discuss how these regulations impact product governance and customer outcomes. This will demonstrate your commitment to compliance and your understanding of the industry landscape.
