At a Glance
- Tasks: Lead the strategic management of contact centre activities and optimise performance insights.
- Company: Join AXA Health, a leader in health insurance with a focus on innovation.
- Benefits: Enjoy flexible work arrangements, blending office and home working.
- Other info: Great opportunity for career growth in a supportive team.
- Why this job: Make a real impact by enhancing operational excellence in a dynamic environment.
- Qualifications: Prior contact centre experience and knowledge of workforce management systems required.
The predicted salary is between 40000 - 50000 € per year.
AXA Health in Manchester seeks a Live Operations Planning Manager to oversee the strategic management of contact centre activities. The role requires excellent leadership skills and a strong grasp of real-time data analytics to ensure operational excellence.
Responsibilities include:
- Managing performance insights
- Resource deployment
- Incident management
Candidates must have prior contact centre experience and knowledge of workforce management systems. AXA offers flexible work arrangements, blending office and home working.
Real-Time Contact Center Planning Lead in Manchester employer: AXA Health
AXA Health in Manchester is an exceptional employer, offering a dynamic work culture that prioritises flexibility and employee well-being. With a strong focus on professional development and growth opportunities, employees are encouraged to enhance their skills in a supportive environment. The blend of office and home working arrangements allows for a balanced lifestyle, making AXA Health a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Real-Time Contact Center Planning Lead in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at AXA Health on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a candidate.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with real-time data analytics and contact centre management. This will help us stand out during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine our answers, especially around leadership and incident management scenarios relevant to the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our CV and cover letter to match the specific requirements of the Live Operations Planning Manager role.
We think you need these skills to ace Real-Time Contact Center Planning Lead in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in contact centre management and real-time data analytics. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Live Operations Planning Manager role. Share specific examples of how you've led teams and managed performance insights in the past.
Showcase Your Leadership Skills:Since this role requires excellent leadership skills, make sure to highlight any relevant experiences where you’ve successfully led a team or managed projects. We love seeing how you can inspire and motivate others!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at AXA Health
✨Know Your Data
Make sure you brush up on real-time data analytics. Be prepared to discuss how you've used data to drive performance insights in previous roles. This will show that you understand the importance of data in managing contact centre activities.
✨Showcase Leadership Skills
Think of specific examples where you've led a team or managed a project successfully. Highlight your leadership style and how it contributed to operational excellence. This is crucial for the Live Operations Planning Manager role.
✨Familiarise with Workforce Management Systems
Since knowledge of workforce management systems is key, make sure you can talk about your experience with these tools. If you’ve implemented or optimised any systems, be ready to share those stories.
✨Embrace Flexibility
AXA offers flexible work arrangements, so be prepared to discuss how you manage your time and resources effectively in both office and home settings. This shows that you’re adaptable and can thrive in a hybrid work environment.
