At a Glance
- Tasks: Design and maintain staffing schedules to meet operational needs and service targets.
- Company: Join AXA, a global leader in insurance and financial services.
- Benefits: Flexible work arrangements, competitive salary, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on employee wellbeing and career development.
- Why this job: Make a real impact by optimising resources and enhancing customer service.
- Qualifications: Experience with scheduling platforms and strong analytical skills required.
The predicted salary is between 35000 - 45000 € per year.
About AXA
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth‑largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.
Job Overview
We are seeking a Deployment Analyst to design and maintain effective intraday staffing schedules that meet operational needs and service level targets. In this role, you’ll create detailed shift plans to optimise resource utilisation, adjust schedules in real‑time based on customer demand, and collaborate closely with operational teams to ensure staffing aligns with short‑term fluctuations. You’ll manage shift assignments, time‑off requests, and hour exchanges within workforce management systems, balancing productivity, cost efficiency, and compliance. Additionally, you’ll conduct scenario modelling and impact assessments to evaluate staffing variations, supporting smooth and responsive operations.
Key Responsibilities
- Ensure all planning deliverables are completed accurately and on time, following the weekly planning cycle.
- Develop and manage detailed intraday staffing schedules, balancing contractual obligations, priorities, and real‑time demand.
- Proactively monitor and adjust schedules, creating contingency plans to respond to short‑term demand changes.
- Analyse operational metrics to generate insights that improve forecast accuracy and performance.
- Prepare weekly resource forecasts with strategic recommendations for stakeholders to support service targets.
- Manage overtime, leave, and scheduling adjustments, balancing operational needs with employee wellbeing.
- Maintain accurate workforce management data and ensure shift schedules align with demand profiles and SLAs.
- Collaborate with the planning team to analyse forecast variances and support continuous improvement through data insights.
Work Arrangements
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events.
Your Skills & Experience
- Extensive experience with industry‑standard platforms (e.g. Verint, Genesis), including optimising and troubleshooting complex scheduling and forecasting modules for dynamic operations.
- Strong analytical skills to create accurate short‑term and intraday demand forecasts using historical data, trend analysis, and scenario modelling.
- Expertise in analysing operational metrics, KPIs, and real‑time data to identify performance patterns and generate actionable insights for planning.
- Proven ability to design, implement, and adjust detailed staff schedules that balance productivity, service quality, compliance, and cost in fast‑paced environments.
- Skilled at early identification of scheduling conflicts, demand fluctuations, and disruptions, with the ability to develop effective contingency plans quickly.
- Excellent communication skills to collaborate with operational teams, leadership, and external partners, translating complex data into clear, actionable recommendations.
Eligibility
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
How To Apply
To apply, click on the ‘apply now’ button; you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to sophie.2.guest@axa‑uk.co.uk.
Deployment Analyst in Manchester employer: AXA Health
AXA is an exceptional employer that prioritises employee wellbeing and work-life balance, offering flexible arrangements that empower staff to thrive both at home and in the office. With a strong commitment to professional development, employees have access to valuable growth opportunities and a collaborative work culture that fosters innovation and continuous improvement. Joining AXA means being part of a global leader in insurance, where your contributions directly impact millions of customers worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Deployment Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching AXA and understanding their values and services. Tailor your answers to show how your skills as a Deployment Analyst align with their mission of helping customers navigate life's uncertainties.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your responses. Focus on showcasing your analytical skills and experience with scheduling platforms like Verint or Genesis.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the AXA team and contributing to their mission.
We think you need these skills to ace Deployment Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Deployment Analyst role. Highlight your experience with scheduling and forecasting, and don’t forget to mention any industry-standard platforms you’ve worked with. We want to see how your skills match up with what we’re looking for!
Show Off Your Analytical Skills:In your application, emphasise your strong analytical skills. Talk about how you've used data to improve forecasts or operational metrics in the past. We love seeing candidates who can turn numbers into actionable insights!
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to complex topics like scheduling and resource management.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to create a profile that we can refer back to during the hiring process.
How to prepare for a job interview at AXA Health
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of a Deployment Analyst. Brush up on your knowledge of workforce management systems and be ready to discuss how you've used platforms like Verint or Genesis in the past.
✨Show Off Your Analytical Skills
Prepare to demonstrate your analytical prowess. Bring examples of how you've created demand forecasts or adjusted schedules based on real-time data. Be ready to explain your thought process and the impact of your decisions.
✨Communicate Clearly
Since collaboration is key in this role, practice articulating complex data insights in a straightforward manner. Think about how you can translate technical jargon into actionable recommendations that everyone can understand.
✨Be Ready for Scenario Questions
Expect questions that test your ability to handle scheduling conflicts or demand fluctuations. Prepare some scenarios where you successfully developed contingency plans and be ready to discuss the outcomes.
