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For Companies At a Glance
- Tasks: Build and maintain relationships with clients while achieving retention targets.
- Company: Join AXA, a global leader in insurance and financial services.
- Benefits: Flexible working arrangements, competitive salary, and professional development opportunities.
- Other info: Dynamic team environment with excellent career growth potential.
- Why this job: Make a real impact by helping customers navigate life's uncertainties.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
About AXA
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA Health supports members to put their health first, from individuals to large corporates, with fast access to diagnosis and treatment when they need it.
Job Overview
Do you have an interest in Account Management? If you’re someone who’s great at building relationships and has a resilient nature, this could be an excellent development opportunity for you. You’ll maintain and grow the relationship between AXA Health and our Intermediaries.
Key Responsibilities
- Achieve a yearly retention target through Sales Retention.
- Work within the commercial rules and budget allocation for your portfolios, ensuring all data requirements are kept up to date.
- Develop relationships with our internal and external customers by providing an efficient and reliable service across all communication channels.
- Ensure all sales complaints and grumbles raised are handled, monitored and recorded using the agreed complaints escalation process and systems.
- Provide a professional service to all our customers ensuring that core behaviours are in mind when dealing with complaints and they are handled within our agreed SLA’s.
- Consistently evidence that you are delivering accurate and compliant information to customers.
Work Arrangements
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events.
Your Skills & Experience
- Experience within the account management field.
- Strong relationship building.
- Service skills with excellent phone-based communication.
- Developed time management skills with a high attention to detail and quality.
- Team player mentality, you'll work well independently and with others.
- Goal orientated, organised and methodical.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
How To Apply
To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to bayley.colbran@axa-uk.co.uk.
We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.
Hybrid SME Retention Account Manager in Leicester employer: AXA Health
Contact Detail:
AXA Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid SME Retention Account Manager in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect with current employees at AXA. Building relationships can give you insider info and might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching AXA’s values and services. Show us that you understand what they do and how you can contribute to their mission of helping customers protect what matters most.
✨Tip Number 3
Practice your communication skills! Since this role involves building relationships, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the AXA team.
We think you need these skills to ace Hybrid SME Retention Account Manager in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Hybrid SME Retention Account Manager role. Highlight your account management experience and relationship-building skills to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about account management and how you can contribute to AXA Health. Keep it engaging and personal – we want to get to know you!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve met or exceeded targets in previous roles. Numbers speak volumes, so don’t be shy about sharing them!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s super easy – just click the ‘apply now’ button and follow the prompts. We can’t wait to see your application!
How to prepare for a job interview at AXA Health
✨Know Your Stuff
Before the interview, make sure you understand AXA's services and values. Familiarise yourself with their approach to customer service and retention strategies. This will help you demonstrate your genuine interest in the role and how you can contribute to their mission.
✨Showcase Your Relationship-Building Skills
Since this role focuses on maintaining and growing relationships, prepare examples from your past experiences where you've successfully built rapport with clients or colleagues. Highlight your communication skills and how you handle complaints effectively.
✨Be Goal-Oriented
AXA is looking for someone who is organised and methodical. During the interview, discuss your previous achievements related to sales retention or account management. Use specific metrics to illustrate how you’ve met or exceeded targets in the past.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows that you're not only interested in the position but also in how you can fit into their team. Ask about their expectations for the role and how success is measured at AXA.