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For Companies At a Glance
- Tasks: Engage with customers to review their healthcare options and convert enquiries into sales.
- Company: Join AXA, a global leader in insurance and financial services.
- Benefits: Flexible working arrangements, supportive team culture, and career growth opportunities.
- Other info: Collaborative environment with a focus on teamwork and mutual success.
- Why this job: Make a real difference in people's lives while building a fulfilling career.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
About AXA
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA Health supports members to put their health first, from individuals to huge corporates, with fast access to diagnosis and treatment when they need it.
Job Overview
Are you passionate about making a real difference in people’s lives and contributing to a thriving business? Do you want to be part of a supportive team that genuinely values your efforts? AXA Health is seeking motivated Retention Consultants to join our successful Retention team in Tunbridge Wells on a permanent, full-time basis. In this rewarding role you’ll connect with customers at a crucial moment—during their annual renewal—and help them explore and understand their healthcare options, giving you the opportunity to turn enquiries into both sales and retention opportunities. Join us and enjoy the chance to make a meaningful impact while building a rewarding and fulfilling career.
Key Responsibilities
- Engage with customers on the phone who are looking to review their Private Healthcare Insurance at renewal stage.
- Listen carefully to understand customers’ needs and provide tailored solutions to help protect their future health.
- Communicate complex information clearly and empathetically, handling sensitive conversations with care.
- Convert sales opportunities.
- Build rapport and trust with customers to enhance their experience.
- Thrive in a supportive, collaborative environment that encourages teamwork and mutual success.
Work Arrangements
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. After your initial office-based training period of 12 weeks you’ll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events.
Retention Consultant in Kent employer: AXA Health
Contact Detail:
AXA Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Consultant in Kent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain why you're the perfect fit for the Retention Consultant role. Keep it concise and focus on how you can make a difference.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities right there.
We think you need these skills to ace Retention Consultant in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Retention Consultant role. Highlight any experience you have in customer service or sales, and don’t forget to mention your ability to handle sensitive conversations with care.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping people and how you can contribute to AXA Health's mission. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since this role involves engaging with customers over the phone, make sure to demonstrate your strong communication skills in your application. Use clear and concise language, and don’t shy away from showing empathy.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our supportive team at AXA Health!
How to prepare for a job interview at AXA Health
✨Know Your Stuff
Before the interview, make sure you understand AXA's services and values. Familiarise yourself with their approach to customer care, especially in healthcare insurance. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Reflect on what they say and ask follow-up questions. This shows that you can connect with customers effectively, which is crucial for a Retention Consultant.
✨Show Empathy
Since you'll be handling sensitive conversations, it's important to convey empathy. Prepare examples from your past experiences where you've successfully navigated difficult discussions. This will highlight your ability to connect with customers on a personal level.
✨Highlight Teamwork
AXA values collaboration, so be ready to discuss how you've worked in teams before. Share specific instances where you contributed to a team's success or supported colleagues, as this will align with their supportive work culture.