At a Glance
- Tasks: Provide expert support to members affected by clinical negligence and collaborate with legal teams.
- Company: Join AXA, a global leader in insurance and financial services.
- Benefits: Flexible working arrangements, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team culture with a focus on member satisfaction and operational efficiency.
- Why this job: Make a real difference in people's lives while advancing your career in a supportive environment.
- Qualifications: Experience in nursing and case management, with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
About AXA
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth‑largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA Health supports members to put their health first, from individuals to huge corporates, with fast access to diagnosis and treatment when they need it.
Job Overview
We’re looking for a dedicated and experienced Nurse Case Manager to join our team in Tunbridge Wells or Bristol on a full‑time, permanent basis. In this rewarding role, you’ll provide expert guidance and support to members who have experienced clinical or medical negligence. You’ll also collaborate with solicitors and the Third‑Party Recovery (TPR) team to help recover AXA Health’s financial outlay, using your knowledge of the law of subrogation to protect our interests—while ensuring our members receive the highest level of support throughout their journey.
Key Responsibilities
- Manage and prioritise clinical negligence referrals from other departments, ensuring thorough assessment, appropriate action, and escalation when needed.
- Support the delivery of the TPR 2026 savings target by referring cases and members to the TPR team.
- Contribute to the Clinical Injury Support (CIS) team’s objectives by helping with financial recovery and improving member satisfaction.
- Contact and support members affected by clinical negligence or faulty products, providing clear advice to achieve satisfactory resolutions.
- Handle cases from initial diary entry to resolution, ensuring compliance with SLAs and GDPR.
- Liaise with internal stakeholders, answer queries about ongoing CIS cases, and attend internal meetings to share relevant provider information.
- Conduct detailed research on cases, including claims, recalled products, and high‑risk surgical cases under investigation.
- Use medical expertise to support the TPR Team, especially when reviewing medical records or complex cases.
- Assist the CIS and TPR Team Manager with strategic initiatives aimed at increasing case leads, enhancing recoveries, and improving operational efficiencies.
Work Arrangements
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
Working Hours
Nurse Case Manager, Clinical Injury Support in Kent employer: AXA Health
AXA is an exceptional employer that prioritises the well-being and professional growth of its employees, offering a supportive work culture in the vibrant locations of Tunbridge Wells and Bristol. With a commitment to flexible working arrangements and a focus on employee development, AXA empowers Nurse Case Managers to thrive while making a meaningful impact on members' lives through expert guidance and support. Join us to be part of a global leader in insurance, where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Nurse Case Manager, Clinical Injury Support in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and insurance sectors. Attend industry events or webinars where you can meet potential colleagues or employers. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by practising common questions related to clinical negligence and case management. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and expertise.
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your achievements in case management and any relevant projects. This can be a great conversation starter during interviews and helps you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us at AXA.
We think you need these skills to ace Nurse Case Manager, Clinical Injury Support in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Nurse Case Manager role. Highlight your relevant experience in clinical negligence and any collaboration with legal teams. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting members through clinical negligence cases. Let us know how your values align with AXA’s mission to help customers navigate uncertainties.
Showcase Your Communication Skills:As a Nurse Case Manager, communication is key. In your application, demonstrate your ability to provide clear advice and support to members. Share examples of how you've effectively communicated complex information in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at AXA Health
✨Know Your Stuff
Make sure you brush up on your clinical negligence knowledge and the law of subrogation. Being able to discuss these topics confidently will show that you're not just familiar with the role, but that you’re genuinely passionate about it.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully managed cases or supported clients through difficult situations. This will help demonstrate your problem-solving skills and ability to handle complex cases effectively.
✨Ask Insightful Questions
Come prepared with questions that show your interest in AXA's goals and how you can contribute. For instance, ask about their strategies for improving member satisfaction or how the TPR team collaborates with case managers.
✨Be Yourself
While professionalism is key, don’t forget to let your personality shine through. AXA values a supportive and collaborative environment, so showing your genuine self can help you connect with the interviewers.
