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- Tasks: Support customers through the claims process with empathy and professionalism.
- Company: Join AXA, a leader in customer service with a supportive culture.
- Benefits: Flexible working arrangements, competitive pay, and opportunities for growth.
- Other info: Dynamic team environment with a focus on work-life balance.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
Are you passionate about helping people and providing exceptional customer service? We’re looking for motivated and compassionate Customer Service Advisors to join our teams in Bournemouth and Tunbridge Wells, supporting our valued customers throughout the claims process. You’ll be the friendly, knowledgeable point of contact, guiding customers with professionalism and care to ensure their experience is smooth, transparent, and positive from start to finish. If you’re a proactive communicator with excellent listening skills, a keen eye for detail, and a strong commitment to delivering excellence, we want to hear from you!
Key Responsibilities
- Handle incoming calls, live chat, and written communication from AXA Health customers to ensure they receive the correct advice in line with their policy.
- Offer clear explanations of claim and service processes, coverage details, and next steps to ensure customers understand their options.
- Use empathy and active listening skills to provide reassurance and build trust with customers during challenging times.
- Create and maintain accurate and appropriate records of customer interactions on systems.
- Continuously update your knowledge of policies, procedures, and medical claims processes to provide accurate and helpful advice.
- Prioritise the customer’s best interests by considering their specific circumstances and needs in every interaction.
- Work flexibly within your skillset to move to/support other teams, multiskilling and taking on additional duties as required.
Work Arrangements
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. Once competent in the role, you'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events.
Customer Service Advisor in Kent employer: AXA Health
Contact Detail:
AXA Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Kent
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Service Advisor role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, try role-playing common customer scenarios with a friend. This will help you feel more confident and prepared for those tricky questions during interviews.
✨Tip Number 3
Research the company! Get to know AXA Health's values and services inside out. This will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their mission of providing exceptional customer service.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're genuinely interested in joining our team. Don't miss out on the chance to be part of something great!
We think you need these skills to ace Customer Service Advisor in Kent
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for helping people shine through in your application. Share specific examples of how you've provided exceptional customer service in the past, as this will resonate with our values.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that align with the Customer Service Advisor role. We want to know why you're the perfect fit for us!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to explain your experiences and skills, making it easy for us to see your potential.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right team and gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at AXA Health
✨Know the Company Inside Out
Before your interview, take some time to research AXA Health. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples of how you've successfully handled customer interactions in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your active listening and empathy skills.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you had to resolve a customer's issue. Be ready to discuss how you approached the problem, what steps you took, and the outcome. This will illustrate your ability to handle challenging situations with professionalism and care.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows that you're proactive and genuinely interested in contributing to the team.