At a Glance
- Tasks: Manage key SME client accounts and build strong relationships for growth and retention.
- Company: Join AXA, a global leader in insurance and financial services.
- Benefits: Flexible work arrangements, competitive salary, and a supportive team environment.
- Other info: Opportunity for career growth in a dynamic and collaborative workplace.
- Why this job: Make a real impact by helping clients navigate their insurance needs confidently.
- Qualifications: Strong relationship-building, negotiation skills, and time management experience required.
The predicted salary is between 36000 - 60000 £ per year.
About AXA
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA Health supports members to put their health first, from individuals to huge corporates, with fast access to diagnosis and treatment when they need it.
Job overview
We’re looking for an experienced Key Account Manager to join our team, supporting the growth and retention of our key SME direct clients and broker-held schemes. This is a client-facing, relationship-driven role where you'll manage your own diary, focusing on our most valuable SME clients in terms of membership and premium income. You’ll lead renewal negotiations, foster strong relationships, and work closely with internal teams to maintain AXA’s competitive edge in a challenging market environment. There will be a requirement for in-person meetings and travel with this position.
Key responsibilities
- Manage your own diary to deliver high-quality account management and retention support for our biggest SME clients, including direct members and key broker-held schemes.
- Build and maintain strong, trusted relationships with clients, brokers, and internal teams, ensuring exceptional service throughout the customer lifecycle.
- Lead renewal negotiations with our largest SME clients and broker partners, securing favourable terms while maintaining strong relationships.
- Conduct regular communication with pricing and large corporate teams to align on pricing strategies, client needs, and renewal opportunities.
- Proactively identify opportunities to increase customer satisfaction, retention, and membership growth through targeted engagement and relationship management.
- Support the delivery of excellent customer service by handling queries, resolving issues, and managing complaints effectively within SLA and quality standards.
- Collaborate with internal teams to ensure client needs and contract changes are accurately communicated and implemented.
- Prepare and present proposals, updates, and renewal negotiations confidently to clients and brokers, demonstrating strong negotiation and influencing skills.
Work arrangements
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events.
Your skills & experience
- Excellent time management and prioritisation skills, with the ability to handle multiple clients and tasks effectively.
- Strong relationship-building and communication skills, confident in engaging at all levels (clients, brokers, internal teams).
- Proven negotiation skills within a commercial framework, with the ability to deliver win-win outcomes.
- Ability to work independently, managing your own diary while supporting team objectives.
- Confident presenter with the ability to influence and build trust with clients and internal stakeholders.
- Knowledge of AXA PMI products and the SME PMI market, with a good understanding of the competitive landscape.
- Customer-focused attitude, with a proactive approach to account management and relationship retention.
- Strong team player, able to collaborate effectively across internal teams and external brokers.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
How to apply
To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to bayley.colbran@axa-uk.co.uk. We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.
Key Account Manager in Cobham employer: AXA Health
AXA is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible work environment that balances home and office life. With a strong focus on relationship management and client satisfaction, employees are empowered to develop their skills in a supportive culture that values collaboration and innovation. Working at AXA not only provides the opportunity to engage with key clients in the dynamic insurance sector but also fosters a sense of purpose in helping customers navigate life's uncertainties.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in Cobham
✨Tip Number 1
Get to know the company inside out! Research AXA's values, services, and recent news. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Key Account Manager role.
✨Tip Number 3
Practice your pitch! Be ready to discuss how your skills align with the job description. Highlight your relationship-building and negotiation skills, as these are key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the AXA team.
We think you need these skills to ace Key Account Manager in Cobham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Key Account Manager role. Highlight your experience in account management, relationship building, and negotiation skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills align with what we’re looking for. Keep it engaging and personal – we love a good story!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've successfully managed accounts or improved client relationships. Numbers and results speak volumes!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at AXA Health
✨Know Your Stuff
Before the interview, make sure you’re well-versed in AXA's products and services, especially in the SME PMI market. Familiarise yourself with their competitive landscape so you can confidently discuss how your skills align with their needs.
✨Showcase Your Relationship Skills
Since this role is all about building strong relationships, prepare examples of how you've successfully managed client relationships in the past. Be ready to discuss specific strategies you used to foster trust and satisfaction.
✨Master the Art of Negotiation
Brush up on your negotiation techniques! Think of scenarios where you’ve secured favourable terms for clients while maintaining strong relationships. This will demonstrate your ability to deliver win-win outcomes, which is crucial for this role.
✨Be Ready to Present
Prepare to present proposals or updates during the interview. Practice your presentation skills, focusing on clarity and confidence. This will show that you can effectively communicate and influence stakeholders, a key part of the Key Account Manager role.
