At a Glance
- Tasks: Drive cost management initiatives and enhance claims processes for better healthcare services.
- Company: Join AXA Health, a leader in innovative healthcare solutions.
- Benefits: Competitive salary, bonuses, pension scheme, private health cover, and 28 days leave.
- Other info: Flexible working arrangements and opportunities for personal development.
- Why this job: Make a real impact on customer experience and operational efficiency in healthcare.
- Qualifications: Experience in insurance or financial services, with strong communication and strategic skills.
The predicted salary is between 36000 - 60000 £ per year.
Overview
AXA Health is seeking a Claims Performance Manager to join the team in Royal Tunbridge Wells, United Kingdom. You’ll play a key role in driving cost management initiatives that streamline claims processes and elevate the quality of healthcare services and the overall customer experience. The role involves enhancing operational efficiency and customer satisfaction.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. The role may require travel away from home as part of the initial and future arrangements.
We’re open to flexible working arrangements which you can discuss with Talent Acquisition.
What you’ll be doing
- Support the Head of Claims Performance in leading the development and delivery of the claims cost management strategy across all business functions.
- Work as part of the leadership team to identify opportunities to expand the claims reduction programme while improving the customer experience and clinical outcomes.
- Manage claims performance reporting for AXA Health by spotting trends, risks and opportunities to foster data-driven decision making.
- Deliver successful implementations of claims improvement initiatives, monitor ongoing performance and adjust strategies to drive positive change for customers, employees and the business.
- Provide oversight and support of system improvements and collaborate with colleagues to build better tools and processes for future claims management.
- Create a personal plan for continued learning and development to position yourself as a claims and healthcare subject matter expert.
- Support regulatory compliance of Care & Claims Transformation initiatives, referring any concerns to risk management and the Head of Claims Performance.
- Indirectly manage and coordinate across multiple areas, ensuring collaboration and alignment with department goals while supporting team performance and development.
- Coach team members and support engagement across the department to foster ownership and high performance.
What you’ll bring
- Previous experience in an insurance or financial services background.
- Understanding of claims processes and systems.
- Knowledge or experience in the healthcare sector is advantageous.
- Experience managing large multi-disciplined programmes with a focus on delivering cost improvements.
- Effective relationship and communication skills, both written and verbal.
- Business subject matter expert with a desire to broaden expertise across the wider healthcare sector.
- Strong strategic thinking and decision-making skills.
As a precondition of employment, you must be eligible and authorised to work in the United Kingdom.
This position is defined under the Insurance Distribution Directive (IDD) regime; the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.
What we offer
- Competitive annual salary
- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- Private health cover
- 28 days annual leave plus Bank Holidays
- Option to buy up to 5 extra days leave or sell up to 5 days leave
- Wellbeing services & resources
- AXA employee discounts
To apply, click on the apply button and log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we offer access to the AXA Accessibility Concierge. For support, email Jennifer.manuel@axa-uk.co.uk
#FeelgoodHealth
Claims Performance Manager in Royal Tunbridge Wells employer: AXA Health
AXA Health is an exceptional employer located in Royal Tunbridge Wells, offering a dynamic work environment that prioritises employee well-being and professional growth. With competitive salaries, generous leave policies, and a strong focus on flexible working arrangements, AXA empowers its employees to thrive both personally and professionally while contributing to meaningful healthcare improvements. The collaborative culture fosters innovation and supports continuous learning, making it an ideal place for those looking to make a significant impact in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Performance Manager in Royal Tunbridge Wells
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching AXA Health and understanding their claims processes. Show them you’re not just another candidate; you’re genuinely interested in how you can contribute to their goals.
✨Tip Number 3
Practice your responses to common interview questions, especially around cost management and customer experience. We want you to feel confident and ready to showcase your skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at AXA Health.
We think you need these skills to ace Claims Performance Manager in Royal Tunbridge Wells
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Performance Manager role. Highlight your experience in insurance or financial services, and don’t forget to showcase any relevant skills in claims processes and healthcare knowledge.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for AXA Health. Mention specific examples of how you've driven cost management initiatives or improved customer experiences in previous roles.
Showcase Your Strategic Thinking:In your application, demonstrate your strategic thinking and decision-making skills. Share examples of how you've managed large programmes and delivered cost improvements, as this will resonate well with the hiring team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
How to prepare for a job interview at AXA Health
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of claims processes and systems. Understand the key challenges in the industry and be ready to discuss how you can drive cost management initiatives effectively.
✨Showcase Your Strategic Thinking
Prepare examples that highlight your strategic thinking and decision-making skills. Think about past experiences where you've successfully managed large programmes or improved operational efficiency, and be ready to share these stories.
✨Communicate Effectively
Since this role requires strong relationship and communication skills, practice articulating your thoughts clearly. Be prepared to discuss how you’ve fostered collaboration across teams and improved customer satisfaction in previous roles.
✨Demonstrate Continuous Learning
AXA values personal development, so come prepared with a plan for your continued learning in the healthcare sector. Share how you stay updated on industry trends and how you plan to position yourself as a subject matter expert.
