At a Glance
- Tasks: Lead the strategy for our Member Portal and enhance customer experience.
- Company: AXA, a global leader in insurance and financial services.
- Benefits: Flexible work arrangements, competitive salary, and professional development opportunities.
- Other info: Join a diverse team with a focus on innovation and career growth.
- Why this job: Shape product vision and make a real impact on member satisfaction.
- Qualifications: Experience in managing customer-facing platforms and strong leadership skills.
The predicted salary is between 55000 - 65000 £ per year.
About AXA
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them.
As the sixth‑largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance.
We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.
AXA Health supports members to put their health first, from individuals to huge corporates, with fast access to diagnosis and treatment when they need it.
Job Overview
We’re seeking a proactive Digital Product Manager with extensive experience in customer‑facing platforms, ideally in Healthcare or Insurance.
You’ll lead the strategy and roadmap for our Member Portal, working with stakeholders and data to drive improvements that enhance member self‑service, satisfaction and operational efficiency.
This high‑visibility role involves shaping product vision, influencing across teams and mentoring squads to foster innovation and continuous value delivery.
Key Responsibilities
- Develop and communicate a clear product vision aligned with business objectives and customer needs, translating it into actionable strategies.
- Lead the entire product lifecycle from discovery to delivery, with a focus on outcomes and continuous improvement.
- Analyse processes and performance data to identify opportunities for automation, innovation and efficiency.
- Drive initiatives to enhance customer experience, operational efficiency and digital self‑service for members.
- Collaborate with cross‑functional teams and senior leadership to deliver scalable, user‑focused solutions and influence organisational change.
- Mentor Product Owners, supporting their development in stakeholder engagement, backlog management and story creation.
- Establish and monitor KPIs and success metrics to measure impact and inform ongoing enhancements.
- Manage risks, dependencies, and stakeholder alignment to ensure smooth delivery and foster a customer‑centric culture.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers.
You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future.
Away from home means attending the office, visiting clients / suppliers or attending industry events.
- Your Skills & Experience
- Experience managing customer facing portals, with specific expertise in growing customer’s ability to comprehend, change and request new elements.
- Strong ability to lead discovery efforts through stakeholder interviews, workflow analysis and data‑driven insights, uncovering operational pain points and innovative opportunities.
- Strategic thinker with a strong grasp of how member journeys evolve and overall business performance, customer satisfaction and cost management.
- Demonstrated success in leading cross‑functional teams, including product, engineering, design (UCD) and operations, fostering a collaborative and iterative development driven culture.
- Expert in agile practices, customer‑centric design and delivering iterative value at scale.
- Effective communicator and influencer, capable of engaging senior executives, translating complex concepts into clear strategies and driving organisational change.
- Experience navigating regulated environments such as financial services or insurance.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
We are proud to be an Equal Opportunities Employer—discriminating against employees or potential employees based on protected characteristics is not tolerated.
If you require accommodations during the application or interview process due to a long‑term condition or disability, please contact lauren. cooper@axa-uk. co. uk for support.
#J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Digital Product Manager in Bristol
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like AXA Health. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Digital Product Manager in Bristol
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to AXA Health.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on AXA Health's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at AXA Health
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with AXA Health.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at AXA Health will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former AXA Health employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
