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- Tasks: Support customers with health advice and claims in a friendly environment.
- Company: Join AXA Health, a leader in health support and customer care.
- Benefits: Enjoy a competitive salary, bonuses, and generous leave options.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: No experience needed; just a friendly attitude and willingness to learn.
- Other info: Flexible hours, comprehensive training, and great career growth opportunities.
The predicted salary is between 24000 - 28000 ÂŁ per year.
A Customer Service Advisor at AXA Health will be the face of the company, providing support to customers seeking health advice and assistance with claims. You will work in a friendly, flexible environment with a competitive starting salary and a generous benefits package.
What you’ll be doing:
- You will receive comprehensive training to gain the skills and confidence needed for the role.
- You will answer calls from people facing various health challenges (e.g., physiotherapy, cancer treatment) and advise them on their claims.
- You may need to decline a customer request at times, applying judgement to gather information and find solutions while keeping the customer’s interests at heart.
Working Hours & Shift Pattern:
Phone lines are open 8 am–8 pm Monday to Friday, and 9 am–5 pm Saturdays and Bank Holidays. You will work 37.5 hours a week on a rota basis and will receive a generous shift allowance. Work hours are planned in advance to support a healthy work–life balance.
Induction & Training:
Induction dates are 19 February 2026 and 26 February 2026. AXA provides a career‑development framework reviewed every six months for two years, and support for studying for a paid Chartered Institute of Insurers (CII) qualification.
You’ll Bring:
- No previous experience is required; the role is suitable for those starting a career, making a sector change, or moving into a head‑office environment.
- You possess a friendly, approachable manner and work well as part of a team.
- You have a genuine desire to help others and a strong willingness to learn.
- You demonstrate excellent organisation, time‑management and the ability to manage multiple priorities.
- You communicate well both verbally and in writing.
Eligibility:
As a precondition of employment, you must be eligible and authorised to work in the United Kingdom.
What We Offer:
- Competitive annual salary up to ÂŁ26,639.
- Annual company & performance‑based bonus.
- Contributory pension scheme (up to 12% employer contributions).
- Life Assurance (up to 10 Ă— annual salary).
- Private medical cover.
- 25 days annual leave plus Bank Holidays.
- Opportunity to buy or sell up to 5 extra days leave.
- Wellbeing services and resources.
- AXA employee discounts.
Equal Opportunities Employer:
AXA is proud to be an Equal Opportunities Employer and does not discriminate on the basis of protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, we offer an AXA Accessibility Concierge. Please send an email to AXA.Health@reed.com for assistance.
About AXA Health:
AXA Health helps members prioritise their health, whether those members are individuals, families, small businesses or large corporates. We provide fast access to diagnostics and treatments, along with guidance and tools to manage health daily.
Customer Service Advisor in Bristol employer: AXA Health
Contact Detail:
AXA Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on AXA Health. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering calls and dealing with various health challenges during the interview.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your friendly and approachable manner. Share examples of how you've helped others in the past, as this is key for a Customer Service Advisor role.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the StudySmarter site. It’s a great way to ensure your application gets noticed and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor in Bristol
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight any relevant skills or experiences that show you’re ready to help customers with their health challenges.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read, so avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at AXA Health
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Advisor does at AXA Health. Familiarise yourself with the types of health challenges customers might face and think about how you would approach advising them on claims. This will show that you're genuinely interested in the role and ready to help.
✨Showcase Your People Skills
Since this role is all about helping others, be prepared to demonstrate your friendly and approachable manner. Think of examples from your past experiences where you've successfully helped someone or resolved a conflict. This will highlight your ability to connect with customers and work well in a team.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer situations, especially when it comes to declining requests. Practice articulating your thought process and how you would keep the customer's best interests at heart while applying judgement. This will show your problem-solving skills and empathy.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, career development opportunities, or the company culture. This not only shows your enthusiasm for the position but also helps you determine if AXA Health is the right fit for you.
