Team Leader - LWS Casualty

Ipswich, UK

This is a unique and challenging role for an experienced and motivated individual. As Team Leader you will be responsible for both leading and mentoring a high-performing team while also actively participating in the day-to-day tasks performed by your team members. This hands-on approach will enable you to maintain a deep understanding of operational challenges, provide effective coaching, and drive continuous improvement within the team.

What you’ll be doing

What will your essential responsibilities include?

• Lead, motivate, and develop a high-performing team of UA’s working on LWS Casualty
• Conduct performance reviews, provide regular feedback, and address employee concerns.
• Foster a positive and collaborative team environment.
• Identify and address training needs within the team.
• Monitor team performance against key performance indicators (KPIs).
• Conduct regular team meetings to discuss performance, address challenges, and share best practices.
• Actively participate in the day-to-day tasks performed by team members
• Ensure the timely and accurate completion of all team deliverables.
• Identify and resolve operational issues and escalate concerns as needed.
• Contribute to the development and implementation of process improvements.
• Ensure compliance with all relevant policies and procedures.
• Ensure high levels of Client & Broker satisfaction
• Build and maintain excellent relationships with stakeholders

You will report to the Retail, LWS and A&H Operations Manager

What you’ll bring

We’re looking for someone who has these abilities and skills:

• Attention to detail will be required when dealing with accounts and clear communication needed when liaising with stakeholders & team members.
• Experience of commercial business in the UK and understanding of Policy documentation/Premium allocations and taxes.
• Develop and maintain good working relationships with the stakeholders within the business
• Demonstrate commitment to providing the highest level of service to clients/brokers/AXA Companies
• Have a positive approach, even during challenging periods of change & ensure the team are on board
• Recognise work priorities and organise time effectively, raise any potential delays, and ensure team are performing at their best
• Proficient use of Microsoft Excel with the ability to use VLookups/Pivots/formula on a daily basis without guidance
• Computer literate – experience using Microsoft Outlook, Word, PowerPoint, Teams would be advantageous

What we offer

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems – the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We\’re building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability.

Who we are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

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