At a Glance
- Tasks: Deliver compassionate customer service and support clients with their inquiries.
- Company: Join AXA Assistance UK, a vibrant team dedicated to helping others.
- Benefits: Starting salary of £24,750, generous holiday, and great discounts.
- Other info: Dynamic role with opportunities for career advancement and teamwork.
- Why this job: Make a real difference while growing your skills in a supportive environment.
- Qualifications: Strong communication skills and empathy; previous experience is a plus.
The predicted salary is between 24750 - 24750 € per year.
Are you passionate about helping people and providing exceptional service? Do you thrive in a fast-paced environment where your empathy and problem-solving skills make a real difference? AXA Assistance UK is looking for dedicated Customer Service Advisors to join our vibrant team in Redhill. This is more than just a job – it's an opportunity to be part of a company that values your contribution and supports your growth. The target start date for this role will be the 1st of June 2026 and you will need to be 60% office based in Redhill (RH1 1PR).
Responsibilities
- Deliver high-quality, compassionate customer service to support our clients
- Handle inbound calls with professionalism and understanding
- Guide customers through claims and inquiries, providing clear information and next steps
- Support customers with kindness, respecting their individual circumstances
- Use your initiative and available resources to find the best solutions
- Maintain accurate case notes and logs to ensure smooth case management
- Promote a positive image of AXA Assistance UK through professional conduct
- Work collaboratively with colleagues and support team efforts, especially during busy periods
- Contribute ideas to improve customer experience and operational efficiency
- Follow company policies and procedures, including handling vulnerable customers and complaints
Qualifications
- Excellent communication skills, both verbal and written
- Strong empathy and respect for all customers and colleagues
- Ability to work effectively with digital platforms and software
- Resilience and calmness when dealing with challenging situations
- Ability to work efficiently under pressure and meet deadlines
- Strong organizational and time management skills
- A team player who supports and learns from others
- Suitable home environment with reliable broadband (for homeworking)
- Previous experience in customer service, contact centers, or claims handling is a plus but not essential
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
Benefits
- Starting Salary £24,750
- 22 days rising to a maximum of 27 days (based on a 5 day week)
- Retail Discounts
- Cycle2Work Scheme
- Discounted Home Insurance
- Employee Assistance Scheme
- Dr@Hand
- Discounted Gym Membership
- Free Financial Education/Pension Seminars
Customer Service Advisor in Surrey employer: AXA Group
AXA Assistance UK is an exceptional employer that prioritises employee growth and well-being, offering a supportive work culture in the heart of Redhill. With competitive benefits such as a starting salary of £24,750, generous holiday allowances, and various discounts, we empower our Customer Service Advisors to thrive in a fast-paced environment while making a meaningful impact on our clients' lives. Join us to be part of a vibrant team that values your contributions and fosters a collaborative spirit.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Surrey
✨Tip Number 1
Get to know the company! Research AXA Assistance UK and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, make sure you can articulate your thoughts clearly and empathetically. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team at AXA Assistance UK.
We think you need these skills to ace Customer Service Advisor in Surrey
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for helping people shine through. We want to see how your empathy and problem-solving skills can make a difference in our team!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention any previous customer service roles or situations where you've gone above and beyond for a customer – we love that!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, we're looking for strong communication skills, so show us what you've got!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our vibrant team at AXA Assistance UK.
How to prepare for a job interview at AXA Group
✨Know Your Stuff
Before the interview, make sure you understand AXA Assistance UK’s values and what they stand for. Familiarise yourself with their services and think about how your skills can contribute to delivering exceptional customer service.
✨Showcase Your Empathy
During the interview, be ready to share examples of how you've handled challenging customer situations in the past. Highlight your empathy and problem-solving skills, as these are crucial for a Customer Service Advisor role.
✨Practice Active Listening
Demonstrate your communication skills by actively listening to the interviewer. Nod, ask clarifying questions, and summarise their points to show that you’re engaged and understand the importance of clear communication in customer service.
✨Be Ready for Role-Play
Prepare for potential role-play scenarios where you might need to handle a customer inquiry or complaint. This will help you showcase your ability to think on your feet and apply your knowledge in real-time, which is key for this position.
