At a Glance
- Tasks: Manage supplier relationships and drive value creation in the claims supply chain.
- Company: AXA, a global leader in insurance and financial services.
- Benefits: Flexible working arrangements, competitive salary, and career development opportunities.
- Other info: Join a culture of continuous improvement and innovation.
- Why this job: Make a real impact in a dynamic environment while supporting millions of customers.
- Qualifications: Experience in Supplier Relationship and Category Management within UK Insurance.
The predicted salary is between 55000 - 65000 € per year.
About AXA: AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive.
Job overview: Join us as a Supply Chain Manager and take charge of the strategic and operational management of our third-party claims suppliers across our Retail and Commercial lines of business. You’ll develop and lead end-to-end category strategies and oversee the sourcing process for key supply areas. You’ll focus on ensuring our partners deliver outstanding customer outcomes while meeting stringent performance standards and compliance with all contractual, regulatory, and outsourcing requirements. You’ll champion a culture of continuous improvement, value optimisation, and risk mitigation throughout the entire claims supply chain lifecycle.
Key responsibilities:
- Manage supplier relationships end-to-end, ensuring strict compliance with service level agreements (SLAs) and Key performance indicators (KPIs).
- Conduct performance reviews, analysing key metrics like claim lifecycle, costs, customer satisfaction, and leakage.
- Drive value creation through initiatives focused on process efficiency, innovation, and customer outcomes.
- Proactively plan supplier capacity and manage surge and contingency measures to ensure continuous service.
- Mitigate supplier related risks, ensuring controls are effective and risks are properly reported.
- Ensure all activities comply with UK regulations and AXA’s outsourcing and third-party risk policies.
- Lead supplier due diligence, audits, and monitor fair treatment of customers throughout the claims process.
- Develop and execute multi-year category strategies, lead sourcing and negotiations, and foster strong stakeholder relationships.
Work arrangements: At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
Your skills & experience:
- Extensive proven experience in Supplier Relationship, Contract, and Category Management within UK Insurance or Financial Services.
- Knowledge of general insurance claims (Motor, Property, Injury) and third-party supplier roles.
- Strong understanding of UK regulatory requirements, especially FCA/PRA outsourcing and third-party management.
- Skilled in developing category strategies, running sourcing events, negotiations, and TCO modelling.
- Excellent analytical skills to interpret MI data and convert insights into actionable business decisions.
- Exceptional stakeholder management and presentation skills, influencing senior leaders and external suppliers.
- Professional procurement or insurance qualifications, operational risk experience, and resilience in fast-paced environments is desirable.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
How to apply: To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to martin.eels@axa-uk.co.uk. We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.
Supply Chain Manager employer: AXA Group
AXA is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible work environment that empowers you to balance your time between home and the office. With a strong commitment to continuous improvement and innovation, AXA fosters a collaborative culture where your contributions directly impact customer outcomes and business success. Join us in a role that not only challenges you but also provides ample opportunities for career advancement within a globally recognised leader in insurance and financial services.
StudySmarter Expert Advice🤫
We think this is how you could land Supply Chain Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and financial services sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings at AXA!
✨Tip Number 2
Prepare for those interviews by researching AXA’s values and recent projects. Tailor your answers to show how your experience aligns with their mission of delivering outstanding customer outcomes. We want to see you shine!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your responses. Focus on demonstrating your supplier relationship management skills and how you can drive value creation at AXA.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining AXA and ready to take on the challenge of being a Supply Chain Manager.
We think you need these skills to ace Supply Chain Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Supply Chain Manager role. Highlight your experience in supplier relationship management and any relevant achievements that align with AXA's needs. We want to see how you can bring value to our team!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past roles that showcase your analytical abilities, stakeholder management, and compliance knowledge. This will help us see how you fit into our culture of continuous improvement.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you the perfect fit for AXA. We love seeing genuine enthusiasm and a clear understanding of our business.
Apply Through Our Website:Remember to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at AXA Group
✨Know Your Stuff
Make sure you brush up on your knowledge of supplier relationship management and the insurance industry. Understand AXA's services and how they operate within the supply chain. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to drive decisions in past roles. Bring examples of how you've analysed performance metrics or improved processes. This is crucial for a Supply Chain Manager, so highlight your ability to turn insights into actionable strategies.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing supplier risks or ensuring compliance with SLAs. Think through potential scenarios and have structured responses ready. Use the STAR method (Situation, Task, Action, Result) to frame your answers.
✨Build Rapport with Interviewers
Remember, interviews are a two-way street! Engage with your interviewers by asking insightful questions about their experiences at AXA and the team culture. This not only shows your interest but also helps you assess if AXA is the right fit for you.
