At a Glance
- Tasks: Support credit control by resolving queries and collaborating with stakeholders.
- Company: Join AXA XL, a leader in the insurance industry, in a dynamic new team.
- Benefits: Enjoy hybrid working, competitive salary, and comprehensive training.
- Other info: Exciting opportunities for growth in a supportive and innovative environment.
- Why this job: Gain valuable insights into the insurance sector while making a real impact.
- Qualifications: Strong analytical skills, attention to detail, and proficiency in Microsoft Excel.
The predicted salary is between 30000 - 40000 £ per year.
The successful applicant will join the UK Credit Control Messaging COE at a particularly exciting time. A newly established team, the focus would be to power the business faster and improve credit control service delivery on behalf of UK underwriters. The role will entail significant collaboration both internally and externally and will offer the candidate an opportunity to learn about the insurance industry and AXA XL.
The primary purpose of the Credit Control – Query Liaison Expert is to support and contribute towards the clearance of unallocated (USM) by liaising with key internal and external stakeholders. The role includes credit control processes within the Non bureau, Lloyds Bureau and Company Bureau markets, providing accurate and efficient processing of queries, with quality service levels, ensuring the end-to-end process is fully compliant in accordance with AXA XL guidelines.
You will be based in our newly refurbished Ipswich office; and be part of Smart Working initiative offering a hybrid way of working, combining both remote and office working.
What you’ll be DOING
- Act as a conduit between credit control and middle office aimed at swift and effective resolution of unallocated cash queries.
- Liaise with Underwriters/Assistant Underwriters to ensure correct interpretation of data for accuracy and completeness.
- Maintain underwriting documentation/files; keeping all documentation in order.
- Attain knowledge and expertise around specific lines of business written by AXA XL to support the day-to-day functions of the role and drive improved traction of query resolution.
- Build relationships and collaborate with underwriting support functions ensuring adherence to common standards and standard operating procedures across the UK.
- Assist Underwriters in recording/updating risk details on source systems for risks with queries.
- Recognise and maximise opportunities to improve processes and drive improved traction through increased knowledge and efficiencies.
- Challenge the status quo and evolve controls and based ethos.
- Work closely with shared services to ensure accurate and timely service to our Underwriters and Clients.
You will report to the Messaging Team Lead.
What you will BRING
We’re looking for someone who has these abilities and skills:
- Function within and contribute to a productive, results-driven team.
- Analytical approach and the ability to break down complex queries and apply problem-solving logic to develop pragmatic solutions.
- The ability to learn quickly, self-motivate and evolve in a high-pressure environment.
- Work with attention to detail and demonstrate accuracy at all times to ensure correct procedures are adhered to and sound decision-making applied to drive effective results.
- Demonstrate a pro-active, can-do approach supported by excellent organisational skills and the ability to prioritise work, adhering to deadlines and meeting stretch targets.
- Work autonomously.
Desired Skills and Abilities
- Proficient knowledge of Microsoft Excel with the ability to use VLOOKUPS, pivot tables, formula application.
- Computer literate – Experience using Microsoft Outlook, Word, PowerPoint and Teams.
- Some knowledge/understanding of insurance beneficial but full training will be delivered.
- Some knowledge of the bureau mechanics would be beneficial.
Credit Control Query Liaison Expert – Messaging Centre of Excellence in Suffolk employer: AXA Group
AXA XL is an exceptional employer, offering a dynamic work environment in our newly refurbished Ipswich office, where collaboration and innovation thrive. With a strong focus on employee growth, we provide comprehensive training in the insurance industry and a hybrid working model that promotes work-life balance. Join us to be part of a forward-thinking team that values your contributions and encourages you to challenge the status quo while delivering top-notch service to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control Query Liaison Expert – Messaging Centre of Excellence in Suffolk
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those at AXA XL. Use LinkedIn to connect and engage with them; you never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching common questions related to credit control and the insurance sector. Practice your answers, focusing on how your skills align with the role of a Credit Control Query Liaison Expert. Confidence is key!
✨Tip Number 3
Showcase your analytical skills! During interviews, be ready to discuss how you've tackled complex queries in the past. Use specific examples to demonstrate your problem-solving abilities and attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at AXA XL.
We think you need these skills to ace Credit Control Query Liaison Expert – Messaging Centre of Excellence in Suffolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Control Query Liaison Expert role. Highlight relevant experience and skills that match the job description, especially your analytical abilities and attention to detail.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've tackled complex queries or improved processes in previous jobs. Show us your enthusiasm for the insurance industry!
Showcase Your Team Spirit:Since collaboration is key in this role, emphasise your ability to work within a team. Mention any experiences where you’ve successfully liaised with different stakeholders to resolve issues or improve service delivery.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at AXA Group
✨Know Your Stuff
Make sure you brush up on credit control processes and the insurance industry basics. Familiarise yourself with AXA XL's operations and how they relate to the role. This will show your enthusiasm and readiness to dive into the specifics of the job.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex queries in the past. Think about situations where you had to analyse data or resolve issues effectively. This will demonstrate your analytical approach and ability to provide pragmatic solutions.
✨Build Rapport
Since this role involves liaising with various stakeholders, practice building rapport during your interview. Be friendly and approachable, and think about how you can convey your collaborative spirit. This will highlight your ability to work well within a team.
✨Demonstrate Attention to Detail
Bring along examples of your work that showcase your attention to detail and accuracy. Whether it's a report or a project, being able to discuss how you ensure quality in your work will resonate well with the interviewers.
