At a Glance
- Tasks: Support credit control by resolving queries and improving service delivery.
- Company: Join AXA XL's innovative team in a newly established Messaging Centre of Excellence.
- Benefits: Enjoy hybrid working, professional development, and a collaborative environment.
- Other info: Dynamic role with opportunities for growth in a supportive workplace.
- Why this job: Gain valuable insights into the insurance industry while making a real impact.
- Qualifications: Strong analytical skills and ability to collaborate with diverse teams.
The predicted salary is between 30000 - 40000 € per year.
The successful applicant will join the UK Credit Control Messaging COE at a particularly exciting time. A newly established team, the focus would be to power the business faster and improve credit control service delivery on behalf of UK underwriters. The role will entail significant collaboration both internally and externally and will offer the candidate an opportunity to learn about the insurance industry and AXA XL.
The primary purpose of the Credit Control Query Analyst–Messaging COE role is to support and contribute towards the clearance of unallocated Underwriters Signing Message (USM) by performing root cause analysis and finding appropriate resolution, whilst developing the necessary skillset to liaise with key internal and external stakeholders. The role includes credit control processes within the Lloyds Bureau and Company Bureau markets, providing accurate and efficient processing of queries, with quality service levels, ensuring the end-to-end process is fully compliant in accordance with AXA XL guidelines.
You will be based in our newly refurbished Ipswich office; and be part of Smart Working initiative offering a hybrid way of working, combining both remote and office working.
What you’ll be DOING
- Predominantly review unallocated signings on the Frame (Premium Accounting System), developing knowledge of bureau business, retrieving data/documentation from DXC’s portals to facilitate root cause analysis.
- Liaise with Underwriting Assistants and Policy Management (data-entry) teams to make sure accurate policy bookings and allocation of cash received.
- Attaining knowledge and expertise around specific lines of business written by AXA XL to support the day-to-day functions of the role and drive improved traction of query resolution.
- Liaise with Enterprise Shared Service Teams (in India) to make sure timely allocation of cash upon resolution of booking mismatches.
- Build relationships and collaborate with underwriting support functions ensuring adherence to common standards and standard operating procedures across the UK.
Credit Control Query Analyst – Messaging Centre of Excellence in Suffolk employer: AXA Group
AXA XL is an exceptional employer, offering a dynamic work environment in our newly refurbished Ipswich office, where collaboration and innovation thrive. With a strong focus on employee growth, we provide opportunities to develop expertise in the insurance industry while enjoying the flexibility of our Smart Working initiative, which promotes a balanced hybrid working model. Join us to be part of a supportive team that values quality service delivery and compliance, ensuring a rewarding career path in credit control.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control Query Analyst – Messaging Centre of Excellence in Suffolk
✨Tip Number 1
Networking is key! Reach out to people in the insurance industry, especially those working at AXA XL. Use LinkedIn to connect and engage with them; you never know who might help you land that interview.
✨Tip Number 2
Prepare for your interviews by researching common questions related to credit control and the insurance sector. Practise your answers, focusing on how your skills can contribute to the Messaging Centre of Excellence.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss examples of how you've tackled complex problems in the past. This will demonstrate your ability to perform root cause analysis effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Credit Control Query Analyst – Messaging Centre of Excellence in Suffolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Control Query Analyst role. Highlight any relevant experience you have in credit control or data analysis, and don’t forget to mention your ability to collaborate with teams – that’s a biggie for us!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about joining our newly established team and how your skills can help improve our credit control service delivery. Keep it engaging and personal!
Showcase Your Analytical Skills:Since this role involves root cause analysis, make sure to showcase any analytical skills or experiences you have. Whether it's through previous jobs or projects, we want to see how you approach problem-solving!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at AXA Group
✨Know Your Numbers
As a Credit Control Query Analyst, you'll be dealing with data and financial figures. Brush up on your understanding of credit control processes and the insurance industry. Familiarise yourself with key metrics and how they impact the business, so you can confidently discuss them during the interview.
✨Show Your Collaborative Spirit
This role involves significant collaboration with various teams. Be prepared to share examples of how you've successfully worked with others in the past. Highlight your communication skills and ability to build relationships, as these will be crucial for liaising with underwriting assistants and shared service teams.
✨Demonstrate Problem-Solving Skills
Root cause analysis is a big part of this job. Think of specific instances where you've identified problems and implemented solutions. Be ready to explain your thought process and how you approach resolving issues, especially in a fast-paced environment.
✨Understand the Company Culture
Research AXA XL and their values. Understanding their approach to credit control and customer service will help you align your answers with what they're looking for. Show enthusiasm for their Smart Working initiative and how you can contribute to a hybrid working environment.
