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- Tasks: Ensure health propositions meet standards and manage risks for customer satisfaction.
- Company: Join AXA, a global leader in insurance and financial services.
- Benefits: Flexible working arrangements, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with excellent career progression opportunities.
- Why this job: Make a real impact on customer health outcomes while working in a supportive environment.
- Qualifications: Detail-oriented with a focus on quality and customer-centric approaches.
The predicted salary is between 60000 - 75000 £ per year.
About AXA
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA Health supports members to put their health first, from individuals to huge corporates, with fast access to diagnosis and treatment when they need it.
Job overview
We're seeking someone who's detail-oriented, quality-focused, and committed to customer outcomes—a person who can ensure health propositions are designed and delivered in line with standards, while proactively managing risks and supporting a customer-centric approach. You'll be responsible for ensuring health propositions are designed, implemented and maintained in line with approved design, local and regulatory expectations, and customer outcomes.
Key responsibilities
- Own and operate proposition governance frameworks, ensuring all new and existing propositions meet internal and external approval, risk and assurance standards.
- Partner with key stakeholders to support successful and timely completion of approvals.
- Stay informed of key regulatory changes and expert guidance, applying learnings to reviews and processes.
- Manage governance forums, decision papers, proposition controls, audit trails for proposition changes, launches and material enhancements.
- Provide assurance that propositions are implemented in line with approved design, customer value statements, pricing assumptions and operational models.
- Validate that proposition features, exclusions, eligibility rules and journeys are consistently reflected across policy documentation, sales materials, systems and claims handling.
- Ensure propositions meet regulatory expectations, including Consumer Duty, conduct risk and fair value considerations.
- Lead monitoring and remediation activity where proposition performance or delivery deviates from intent.
Work arrangements
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
Senior Proposition Manager - Product Governance and Assurance in Somerset employer: AXA Group
Contact Detail:
AXA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Proposition Manager - Product Governance and Assurance in Somerset
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching AXA's values and recent developments. Tailor your answers to show how your skills align with their mission of customer-centric service and quality assurance.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in proposition governance can help AXA meet its regulatory expectations and enhance customer outcomes. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Senior Proposition Manager - Product Governance and Assurance in Somerset
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Proposition Manager role. Highlight your experience in governance frameworks and customer-centric approaches, as these are key for us at AXA.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've managed risks and ensured compliance in previous positions—this will really catch our eye!
Showcase Your Attention to Detail: Since we're looking for someone detail-oriented, make sure your application is free from typos and errors. A polished application reflects your commitment to quality, which is super important to us.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. This way, we can easily track your application and get back to you quicker. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at AXA Group
✨Know Your Propositions
Before the interview, dive deep into AXA's health propositions. Understand their design, implementation, and how they align with customer outcomes. This will show your commitment to the role and help you discuss how you can contribute to maintaining high standards.
✨Stay Updated on Regulations
Familiarise yourself with the latest regulatory changes affecting the insurance industry, especially those related to health propositions. Being able to discuss these changes and their implications during your interview will demonstrate your proactive approach and expertise in governance.
✨Prepare for Stakeholder Engagement
Think about how you would partner with key stakeholders to ensure timely approvals. Prepare examples from your past experiences where you successfully collaborated with others to achieve a common goal, as this is crucial for the role.
✨Showcase Your Detail Orientation
Since the role requires a detail-oriented mindset, be ready to share specific instances where your attention to detail made a significant impact. Whether it’s managing governance frameworks or ensuring compliance, concrete examples will highlight your suitability for the position.