Software Engineer

What you’ll be doing

Responsibilities:

• Design, develop, test, and deploy Salesforce solutions (Apex, Visualforce, Lightning).
• Integrate Salesforce with external systems using APIs.
• Ensure adherence to best practices and platform governance.
• Drive the development and maintenance of our insurance workbench application on the Salesforce platform, leveraging your expertise to design and integrate relevant modules, customisation, and configurations that optimise workflows and data management.
• Manage and resolve support requests, issues, and escalations from end-users.
• Diagnose and solve technical issues related to Salesforce applications.
• Experience in Salesforce administration, including user account maintenance, security settings, and workflow rules.
• Experience in application support, including triaging incidents and assisting support teams in resolving issues.
• Proven experience in optimising the Salesforce platform for performance, security, and audit.
• Experience in understanding and implementing Salesforce capabilities will be an added advantage.
• Perform administrative tasks such as user account maintenance, reports, dashboards, and workflows.
• Configure Salesforce settings for users, roles, security, profiles, and workflow rules.
• Assist in training new users and enhancing the Salesforce skill set across the organisation.
• Communicate regularly with the Salesforce user base regarding new features, enhancements, and changes.
• Update, maintain, and create customised reports for different departments and management.
• Ensure data integrity and perform data imports/exports as needed.
• Work with management to identify new opportunities to leverage Salesforce for additional business processes.
• Document system configurations, processes, and procedures.
• Test Salesforce updates and new releases to ensure smooth implementation.
• Provide feedback and suggestions for system improvements.
• Implement and champion best practices in automated software testing, including Test-Driven Development (TDD) and the use of tools like Selenium.
• Ensure all developments are thoroughly tested, reliable, and maintainable.
• Build and lead the automated software testing chapter for the insurance workbench suite.
• Lead the development of APIs to facilitate data exchange and connectivity with external systems and partners.
• Champion a product-led Agile approach to development, applying design thinking principles to create intuitive user experiences (UX) and customer experiences (CX) within the workbench application.
• Drive continuous improvement initiatives, staying ahead of emerging technologies and industry trends, and adapting to changing product requirements.

What you’ll bring

We’re looking for someone who has these abilities and skills:

• Proven experience as a Salesforce Developer, with a track record of delivering complex solutions in enterprise environments, preferably within the insurance domain.
• Well established knowledge of Salesforce administration and declarative capabilities.
• Experience in application support, including triaging incidents and assisting support teams in resolving issues.
• Proven experience in optimising the Salesforce platform for performance, security, and audit.
• Experience in understanding and implementing Salesforce AI capabilities will be an added advantage.
• Experience with Salesforce configuration, customisation, and data management.
• Extensive experience with APEX, LWC, Flows and familiarity with cloud-based integration, design thinking, UX/CX.
• Salesforce developer 1 certificate mandatory and developer 2 certificate preferable.
• Preferable experience in Omni Studio.
• Significant leadership and communication skills, with the ability to effectively guide and collaborate with development squads, stakeholders, and business users.
• A deep understanding of Agile principles, with a passion for driving continuous improvement and innovation.

Desired Skills and Abilities:

• Outstanding ability to coach and mentor team members, helping them to develop expertise in automated testing and software quality assurance.
• Leading an automation testing chapter.
• Excellent analytical abilities to identify issues and devise effective solutions in a dynamic environment.
• A Bachelor's or Master's degree in Computer Science, Software Engineering, or equivalent work experience.

What we offer

Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.

Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We’re building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability.

Who we are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.