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For Companies At a Glance
- Tasks: Lead a team to create seamless customer experiences and drive satisfaction.
- Company: AXA Health transforms health support with innovative digital solutions.
- Benefits: Enjoy flexible working, competitive salary, bonuses, and generous leave options.
- Why this job: Join a passionate team focused on improving customer journeys and making a real impact.
- Qualifications: Experience in customer experience, strong analytical skills, and leadership abilities required.
- Other info: Hybrid work model with at least 40% remote; apply early due to high interest.
The predicted salary is between 28800 - 48000 £ per year.
Do you love people and creating customer experiences that work, ensuring customer interactions are effortless and seamless? We\’re seeking a Senior Marketing Customer Experience (CX) Manager to lead a team of Customer Experience Managers who are doing just this. You\’ll help translate insights, driving action within the operation to improve satisfaction and retention, and you’ll represent our customers\’ voices across AXA Health.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You\’ll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.
We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
What you’ll be doing:
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.
What you’ll bring:
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
What we offer:
At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
#LI-Hybrid #FeelgoodHealth
Who we are:
At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We’re transforming our business by developing easy, efficient, digital experiences for our customers. We’re a collective of specialists passionate about helping our members flourish, whether that’s individuals and families, small businesses or huge corporates.
Senior Marketing Customer Experience Manager employer: AXA Group
Contact Detail:
AXA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Marketing Customer Experience Manager
✨Tip Number 1
Network with professionals in the customer experience and marketing fields, especially those who have experience in financial services. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends in CX.
✨Tip Number 2
Familiarise yourself with AXA's current customer experience initiatives and strategies. This will not only help you understand their approach but also allow you to discuss how your skills and experiences can contribute to their goals during interviews.
✨Tip Number 3
Prepare to showcase your analytical skills by gathering examples of how you've used data to drive customer satisfaction and retention in previous roles. Be ready to discuss specific metrics and outcomes that demonstrate your impact.
✨Tip Number 4
Highlight your leadership experience by preparing anecdotes that illustrate your ability to manage cross-functional teams and influence stakeholders. This will be crucial in demonstrating your fit for a senior role at AXA.
We think you need these skills to ace Senior Marketing Customer Experience Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior Marketing Customer Experience Manager position. Tailor your application to highlight relevant experience in customer experience and leadership.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in customer experience, particularly within financial services or transformation. Use specific examples to demonstrate your analytical skills and customer-centric mindset.
Showcase Leadership Skills: Since this role involves leading a team, be sure to showcase your leadership and relationship management skills. Provide examples of how you've successfully managed cross-functional teams and influenced stakeholders in previous roles.
Craft a Compelling Cover Letter: Write a tailored cover letter that not only outlines your qualifications but also expresses your passion for creating seamless customer experiences. Mention your understanding of AXA's mission and how you can contribute to their goals.
How to prepare for a job interview at AXA Group
✨Understand the Customer Experience Landscape
Familiarise yourself with the latest trends in customer experience, especially within the financial services sector. Be prepared to discuss how these trends can be applied at AXA and how they can enhance customer satisfaction and retention.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data to drive decisions in previous roles. Highlight specific instances where your insights led to tangible improvements in customer experience or operational efficiency.
✨Demonstrate Leadership and Collaboration
Be ready to share experiences where you successfully led cross-functional teams. Discuss how you managed relationships and influenced stakeholders to achieve common goals, particularly in complex environments.
✨Align with AXA's Values
Research AXA's mission and values, and think about how your personal values align with theirs. During the interview, express your passion for collaboration and your commitment to putting customers at the heart of decision-making.
