At a Glance
- Tasks: Manage complex claims and mentor team members to ensure top-notch service.
- Company: Join AXA, a global leader in insurance and financial services.
- Benefits: Flexible working arrangements, competitive salary, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on teamwork and development.
- Why this job: Make a real difference by helping businesses navigate their claims confidently.
- Qualifications: Experience in handling commercial claims and strong communication skills.
The predicted salary is between 47250 - 57750 £ per year.
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them.
As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance.
We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.
AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive.
Job overview We’re looking for a confident and knowledgeable Senior Commercial Claims Handler, responsible for managing a portfolio of complex employers’ liability (EL) and public liability (PL) personal injury claims whilst acting as a coach and mentor to other team members to ensure a high level of competency is maintained across the department.
You’ll identify customer needs, manage expectations, and deliver exceptional service throughout the claims journey.
By making prompt, accurate decisions and collaborating with colleagues, you’ll ensure claims are managed and settled efficiently and cost-effectively.
Key responsibilities Dealing mainly through brokers, you’ll be proactively managing a portfolio of claims up to £100,000.
Carry out comprehensive investigations into policy and legal liability for all newly allocated, EL, PL and disease claims to successfully negotiate a cost effective and speedy resolution.
Use your thorough product knowledge along with advanced negotiation skills and tactics to make accurate and pragmatic policy and legal liability decisions.
Identify claims with significant potential and make the early and relevant Large Loss Unit (LLU) referrals and recognise the signs of a fraudulent claim and refer these to the relevant Fraud teams for further investigation.
Liaise confidently and tactfully with people over the phone.
Provide excellent customer service by taking a logical and measured approach to tasks.
Act as a senior referral point by resolving team queries, identify training needs, and consulting with the Team Leader where needed.
Provide training and coaching to help the team improve their skills and give feedback to support their development.
Work arrangements At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers.
You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future.
Away from home means attending the office, visiting clients or attending industry events.
We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
Working hours
Senior Commercial Claims Handler employer: AXA Group
AXA is an exceptional employer, offering a supportive and dynamic work environment in Tunbridge Wells for nurses looking to make a meaningful impact. With a strong focus on employee growth, we provide comprehensive training, flexible working arrangements, and the opportunity to work from home, ensuring a healthy work-life balance. Join our dedicated health support team and enjoy the benefits of being part of a global leader in insurance, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Commercial Claims Handler
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like AXA Group). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like AXA Group. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Senior Commercial Claims Handler
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at AXA Group.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at AXA Group. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at AXA Group
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at AXA Group to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at AXA Group, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding AXA Group's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
