Senior Claims Handler

We have an exciting opportunity for a Senior Claims Handler to joinour Amber Damageteam in Belfast!

Reporting into the Claims Team Leader, you will handle liability disputes, make liability decisions and manage challenging customer cases, ensuring compliance with relevant legislative requirements in your jurisdiction.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, theirteamand our customers.

You'llwork majority of time away from home.

Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

Whatyou'llbe doing

• Senior Claims Handlers will act as a point of contact for customers, third parties and other claims areas to register claims and manage them to settlement stage including (notification, triage, investigation, fulfilment, negotiation, liability and settlement, payment, subrogationand salvage).
• Handle claims in a compliant and efficient manner, within predefined authority limits and to predefined processes, proceduresand escalation points.
• Carry out and manage own case files meeting daily, weekly and monthly settlement and quality targets.
• Provide advice and guidance to more junior claims handlers or newly appointed team members in your area.
• Deliver excellent customer service, ensuring that customer expectations are met & exceeded on every call.
• Deal effectively with referrals, escalationsand complaints whereappropriate includingupward referral to relevant team leader.
• Acting as a point of contact for customers, third parties, third party service providers and solicitors and other claims areas to register claims and manage them to settlement stage in a compliant and efficient manner.
• Containclaim costs by implementing agreed processes and deploying all resources effectively (system and technical resources, other teams, liaising with Third Party Service providers, customers, solicitors).
• Manage your file portfolio by ensuring consistency in estimating, minimise leakage and fraud.
• Be flexible within the role to undertake other duties as assigned by your Team Manager to develop your skill set.

About You

• 2 years+ experiencein claims handling(essential)
• Third level qualification or the equivalent combination of education and experience(essential)
• Strong customer focus with ability to be tactful, empathetic andoperatewith discretion when dealing with sensitive claims.
• Experience in handling claims, including procedures and processes related to claim assessment is essential.
• Knowledge of applicable legal, liability, and quantum considerations within insurance claims is essential.
• Proven experience working with claimssubmittedby Third Party Representativesand applying proactive processes to effectively manage and control claim costs.
• Familiarity with claims management systems and tools, and experience working with legal and technical documentation.

As a precondition of employment for this role, you must be eligible and authorized to work in Ireland and/or the United Kingdom.

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