Senior Claims Adjuster - Sport, Media & Entertainment

At AXA XL we solve today’s complex risks to drive tomorrow’s innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyze deeper. Dream bigger.

At AXA XL our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

This is a rewarding and interesting permanent role, where you will play a critical role in the Specialty Claims team handling a portfolio of Sports, Media and Entertainment claims for our customers across multiple jurisdictions. You will work closely with colleagues coordinating to bring claims to resolution. You will interact and collaborate with the practice leader and the underwriting team and with brokers, clients and experts on assigned accounts taking ownership of critical issues relating to claims management.

This role will be based in our London office, however we are excited to be implementing our Smart Working initiative in the coming months offering a hybrid way of working, combining both remote and office working.

What you’ll be doing

• Managing sports & leisure, film & media and contingency claims up to a pre‑determined authority level.
• Pro‑active engagement with all stakeholders with the aim to resolve claims promptly, fairly and with due expertise.
• Strict adherence to AXA XL’s Global Claims Handling Practices.
• Always demonstrate AXA XL behaviours and values.
• Ensuring all claims are reserved wherever possible, within the reserving guidelines.
• Developing and maintaining excellent relationships with underwriters, actuaries and other departments as required.
• Ensuring that communications, new claims and notifications are dealt with in a timely manner and that any trends are identified and reported to relevant stakeholders including supporting underwriting and actuarial teams in connection with claim trends, marketing and business development.
• Provide expert customer service to policyholders and brokers.
• Active involvement in the maintenance and development of client relationships through contacts with clients and brokers in respect of day to day claims handling.
• Understanding and acting appropriately in respect of clients’ needs.
• Instructing and managing loss adjusters, lawyers, and experts in connection with day to day claims handling ensuring cost and performance appropriate to the loss.

You will report to the Claims Manager – Specialty Niche.

What you’ll bring

• Experience of property, liability and contingency claims.
• Working knowledge of Lloyd’s minimum standards, Lloyd’s regulations and the subscription market (desired but not essential).
• ECF experience an advantage.
• Highly organized and possessing the ability to prioritise their workload and operate to tight deadlines.
• Understanding of the legal and regulatory requirements relevant to the business area.
• Adaptability to learn other product lines.
• Managing internal and external relationships proactively and effectively leading the market.
• Demonstrates a passion for the customer, remaining calm in the face of challenge to effectively help our clients.
• A creative thinker who uses their own initiative to identify development opportunities and demonstrates a commitment to continuous improvement.
• Enthusiastic with the ability to adapt to change and new challenges.
• Actively participates in team development and contributes positively in team meetings.
• Demonstrates confidence when challenging existing practices and processes.
• Ability to convey information in a clear, concise way to colleagues, senior management and peers.
• Acts as a leader and ambassador for AXA XL claims through presenting positively and effectively at broker and client events and team meetings and supports underwriting teams and partners in connection with claim trends, marketing, and business development/retention activities.

Influencing and Negotiation

• Managing internal and external relationships proactively and effectively leading the market.

Critical and Strategic Thinking

• Ability to manage resources including team workload allocation and pro‑active management of vendor relationships in order to deliver on Product strategy.
• Ability to take a pre‑emptive problem management, solution generation and resolution approach.

Communication

• Ability to convey information in a clear, concise way to colleagues, senior management and peers.
• Acts as a leader and ambassador for AXA XL claims through presenting confidently and effectively at broker and client events and team meetings and supports underwriting teams and partners in connection with claim trends, marketing, and business development/retention activities.

Organisation

• Skilled at working with minimal supervision from manager whilst ensuring work is done in the most effective way and SLAs are met.

Continuous Improvement

• Ability to look for ways to improve day to day work and identify areas where improvement is required.

Technical Skills

• Capable of overseeing large losses and reporting of trends.

Analytical Skills

• Possesses excellent analytical skills and sound judgement.

Leadership

• To be a role model; by setting a high bar for performance, engagement and commitment.
• Ability to coach, develop, set expectations, evaluate and hold people accountable for delivering.
• Takes initiative and has the ability to lead.

Data Analysis

• Confident in using data to inform decision making on the portfolio, including reviewing claims data to assist manage portfolio, reporting trends and analysing problem areas including using data to manage experts.

Change Management

• Ability to implement change in order to achieve departmental strategy, including communicating change effectively and providing support to the team through the change curve.

Project Management

• Ability to lead projects within your department as well as participation and contribution to projects supporting global claims strategy.

What we offer

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.

Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family‑friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter.

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

At AXA XL, Sustainability is integral to our business strategy. In an ever‑changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future.

For more information, please see axaxl.com/sustainability.

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid‑sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data‑driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business – property, casualty, professional, financial lines and specialty.