Senior Claims Adjuster - Property

Our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

As a Senior Claims Handler / Adjuster, you will play a critical role in the Property claims team by managing and resolving claims for our customers. You will work closely with your manager coordinating with fellow claims adjusters to bring claims to resolution. You will interact and collaborate with the practice leader and the underwriting team and with brokers, clients and experts on assigned accounts taking ownership of critical issues relating to the claims management.

• You will provide oversight and direction related to coverage analysis, investigation, evaluation, reserving and resolution of a book of product specific claims in accordance with your agreed authority and the Claims Handler Guidelines.
• You will effectively control a portfolio of claims by ensuring that communications, new claims and notifications are dealt with in a timely manner.
• Supporting Underwriting and Actuarial teams and key stakeholders in connection with claim trends, marketing and business development.
• Interaction with and support of management and all other relevant internal stakeholders with a view to effectively support Underwriting Growth and Profitability.
• Assist Claims Manager with implementing strategy within the Claims team.
• Supporting the claims operations team to generate reports, monitor service level agreements (SLA’s) to ensure best practice and chase up information required to progress the claim.

You will report to Claims Manager – Property

• Advanced knowledge of Property claims, including domestic and commercial property.
• Understanding how the Claims function operates, including the lifecycle of the claim.
• Takes ownership and accountability for the management of assigned claims and successfully oversees the strategy to obtain the best result for both XLC and the insured.
• Delivering prompt, fair, innovative and accurate claims service enhancing great broker and client relationships.
• Creating a common understanding for both parties, taking the perspective of others into account and leveraging that to persuade or negotiate agreements and/or action.
• Works to establish relationships and collaborate effectively across the business, and leverages those relationships in the achievement of goals and objectives.
• Builds an excellent position in the management and resolution of Claims.
• Provides claim handling support/training to team members.
• Uses relevant data to gain buy-in and support in setting and implementing case strategy.

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.