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- Tasks: Manage and resolve complex property claims while collaborating with a dynamic team.
- Company: Join AXA XL, a leader in innovative risk solutions and inclusive culture.
- Benefits: Enjoy competitive pay, flexible working, and comprehensive health benefits.
- Why this job: Make a real impact by enhancing client relationships and driving continuous improvement.
- Qualifications: Advanced knowledge of North America Property Binder claims and strong communication skills.
- Other info: Be part of a diverse team committed to sustainability and community support.
The predicted salary is between 36000 - 60000 £ per year.
Senior Claims Adjuster – North American Property
London, UK
Our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement. As a Senior Claims Handler / Adjuster, you will play a critical role in the Property claims team by managing and resolving claims for our customers. You will work closely with your manager coordinating with fellow claims adjusters to bring claims to resolution. You will interact and collaborate with the practice leader and the underwriting team and with brokers, clients and experts on assigned accounts taking ownership of critical issues relating to the claims management.
What you’ll be doing
What will youressential responsibilities include?
- You will provide oversight and direction related to coverage analysis, investigation, evaluation, reserving and resolution of a book of product specific claims in accordance with your agreed authority and the Claims Handler Guidelines.
- You will effectively control a portfolio of claims by ensuring that communications, new claims and notifications are dealt with in a timely manner.
- Supporting Underwriting and Actuarial teams and key stakeholders in connection with claim trends, marketing and business development.
- Interaction with and support of management and all other relevant internal stakeholders with a view to effectively support Underwriting Growth and Profitability.
- Assist Claims Manager with implementing strategy within the Claims team.
- Supporting the claims operations team to generate reports, monitor service level agreements (SLA’s) to ensure best practice and chase up information required to progress the claim.
You will report to Claims Manager – Property
What you’ll bring
We’re looking for someone who has these abilities and skills:
- Advanced knowledge of North America Property Binder claims
- Understanding how the Claims function operates, including the lifecycle of the claim.
- Takes ownership and accountability for the management of assigned claims and successfully oversees the strategy to obtain the best result for both XLC and the insured.
- Delivering prompt, fair, innovative and accurate claims service enhancing strong broker and client relationships.
- Creating a common understanding for both parties, taking the perspective of others into account and leveraging that to persuade or negotiate agreements and/or action.
- Works to establish relationships and collaborate effectively across the business, and leverages those relationships in the achievement of goals and objectives.
- Builds a strong position in the management and resolution of Claims.
- Provides claim handling support/training to team members.
- Uses relevant data to gain buy-in and support in setting and implementing case strategy
What we offer
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.It’s about helping one another — and our business — to move forward and succeed.
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
- Robust support for Flexible Working Arrangements
- Enhanced family-friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more ataxaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Total Rewards
AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.
We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
Sustainability
At AXA XL, Sustainability is integral to our business strategy.In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future.Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
- Valuing nature:How we impact nature affects how nature impacts us. Resilient ecosystems – the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change:The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We\’re building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
- Integrating ESG:All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.
For more information, please see axaxl.com/sustainability.
Who we are
AXA XL, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more ataxaxl.com
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Senior Claims Adjuster - Property employer: AXA Group
Contact Detail:
AXA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Adjuster - Property
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Senior Claims Adjuster role.
✨Tip Number 2
Prepare for interviews by researching the company and its claims process. Understand their values and how they handle complex claims. This will help you showcase your knowledge and fit for the team during those crucial conversations.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the responsibilities of the role. Highlight your advanced knowledge of North American Property Binder claims and how you can contribute to the team's success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our awesome team at AXA XL.
We think you need these skills to ace Senior Claims Adjuster - Property
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Claims Adjuster role. Highlight your experience with North American Property Binder claims and any relevant skills that align with the job description. We want to see how you can bring your expertise to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about claims management and how your background makes you a perfect fit for our culture of continuous improvement. Let us know what drives you!
Showcase Your Collaboration Skills: Since this role involves working closely with various teams, be sure to highlight your collaboration skills in your application. Share examples of how you've successfully worked with others to resolve complex issues in the past. We love teamwork!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at AXA Group
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of North American Property Binder claims. Understand the lifecycle of a claim and be ready to discuss specific examples from your experience. This will show that you’re not just familiar with the process, but that you can also navigate complex situations effectively.
✨Showcase Your Collaborative Spirit
Since this role involves working closely with various teams, be prepared to share examples of how you've successfully collaborated in the past. Highlight instances where you’ve built strong relationships with brokers, clients, or colleagues to achieve a common goal. This will demonstrate your ability to foster teamwork and drive results.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific claims scenarios. Think about potential challenges you might face and how you would resolve them. Practising these responses will help you articulate your thought process and decision-making skills during the interview.
✨Emphasise Continuous Improvement
The company values a culture of continuous improvement, so be ready to discuss how you’ve contributed to enhancing processes in your previous roles. Share any initiatives you’ve led or participated in that improved efficiency or customer satisfaction, showing that you align with their commitment to excellence.
