Senior Claims Adjuster - International Casualty

At AXA XL we solve today’s complex risks to drive tomorrow’s innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Our Claims team sets us apart. Our experienced Claims professionals use their expertise to handle the most complex claims seamlessly. You focus on excellence and creating a culture of continuous improvement, fostering collaboration, customer service, and colleague development.

This is a permanent opportunity for an experienced and enthusiastic Casualty Claims professional to work with the London Wholesale Casualty Claims team, contributing to the excellent offering we provide to our clients across the globe. This is a varied and challenging role, where you’ll have to think on your feet, adapt to changing workloads, and efficiently communicate at all levels. It’s an ideal role for someone who would like the opportunity to be a referral point for junior members in the team and providing guidance. You will be based in our London office; however, we are excited to have implemented our Smart Working initiative offering a hybrid way of working. Most of the team spend approximately half of their time working from home. This flexibility allows a better balance between work and home life, all of which is subject to business requirements.

This is a regulated role under the Central Bank of Ireland’s Fitness and Probity regime.

What you’ll be doing

• Embrace and deliver on the strategic drivers that AXA XL has in place from 2024, including tailored client solutions, offering value beyond the policy, leveraging data to help clients make better decisions and streamlining processes to improve value.
• Managing a portfolio of mid to high value claims across all jurisdictions, including Canada, Australia, Italy, UK&I and US.
• Pro-active case management and regular engagement with all stakeholders – London Market Brokers, Placing Brokers, follow markets and co-insurance market.
• Attending (virtual/in person) ADR settlement forums as part of the pro-active case management philosophy and costs containment responsibility.
• Analysing policy covers across the LW Casualty book to ensure appropriate application and allocation, and to ensure that Underwriters are informed of any necessary changes.
• Reporting to Senior Internal Management for all high value, catastrophic and contentious claims/events.
• Timely and accurate management of case and block file reserves to meet company standards and market expectations.
• Developing and maintaining effective relationships with Underwriters, Actuaries, Senior Management, internal and external stakeholders, and the wider claims teams in London and Ipswich.
• Acting as a reference point to Claims Adjusters within the London and Ipswich teams for support, development and progression.
• Oversight of our Third Party Administrator and Cover Holder partners across all territories to include portfolio analysis, audit engagement, stewardship calls and over DA claims control.
• Effective Litigation management and spend control, including regular engagement with all TPAs for guidance and authority on all Litigated claims.
• Timely budgeting and reserving of Defence or coverage fees.
• Monitoring and adjusting DA funds for high volume accounts.
• Working with Offshore/Shared Services to ensure delivery of the agreed service, always looking for ways to enhance and supplement the support we receive.
• Periodic status delivery to Underwriters and Actuaries of portfolio trends, general performance and large or contentious claim developments.
• Attending new business meetings and presentations to deliver the claims philosophy.
• Preparing for and presenting large claim activity to the Management/Leadership team.
• Managing static and inactive claims across the wider team as required.
• Engaging with project groups when required to facilitate business improvement or product enhancement, leading where necessary.
• Always looking for ways to improve and enhance the service we provide – lead by example.

What you’ll bring

• A truly client first mindset.
• An ability to adapt communication skills.
• International casualty claims adjusting experience within the Lloyds of London and company markets, including US.
• Able to demonstrate proactivity and technical capability in the management of high value losses.
• Persuasive communicator able to adapt to different audiences and stakeholders.
• Excellent organisation skills.
• Happy to work on team activities or individually.
• Competent in all Microsoft suite products.
• Innovative mindset – ability to find successful solutions.
• High level of numeracy and attention to detail.
• Willingness to show pragmatism when required.
• Hold accountability – seeking guidance or authority when uncertain.
• Committed to achieving excellence.
• Ability to prioritise tasks and responsibilities.
• Educated to A Level standard minimum, or equivalent.
• Comprehensive knowledge of ECF2, the Lloyds market, International Casualty claims, including TPA work, Vendor Management and other GL lines.

What we offer

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

At AXA XL, Sustainability is integral to our business strategy. In an ever‑changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future.