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- Tasks: Support members affected by clinical negligence and collaborate with legal teams for financial recovery.
- Company: Join AXA, a leading health provider with a commitment to making a difference.
- Benefits: Flexible working arrangements, competitive salary, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on teamwork and member satisfaction.
- Why this job: Make a real impact in people's lives while advancing your nursing career.
- Qualifications: NMC registration, clinical experience, and strong communication skills required.
The predicted salary is between 37900 - 44000 £ per year.
We're looking for a dedicated and experienced Nurse Case Manager to join our team in Tunbridge Wells or Bristol on a full-time, permanent basis. In this rewarding role, you'll provide expert guidance and support to members who have experienced clinical or medical negligence. You'll also collaborate with solicitors and the Third-Party Recovery (TPR) team to help recover AXA Health's financial outlay, using your knowledge of the law of subrogation to protect our interests—while ensuring our members receive the highest level of support throughout their journey. If you're passionate about making a difference and have the relevant experience, we'd love to hear from you!
Key responsibilities:
- Manage and prioritise clinical negligence referrals from other departments, ensuring thorough assessment, appropriate action, and escalation when needed.
- Support the delivery of the TPR 2026 savings target by referring cases and members to the TPR team.
- Contribute to the Clinical Injury Support (CIS) team's objectives by helping with financial recovery and improving member satisfaction.
- Contact and support members affected by clinical negligence or faulty products, providing clear advice to achieve satisfactory resolutions.
- Handle cases from initial diary entry to resolution, ensuring compliance with SLAs and GDPR.
- Liaise with internal stakeholders, answer queries about ongoing CIS cases, and attend internal meetings to share relevant provider information.
- Conduct detailed research on cases, including claims, recalled products, and high-risk surgical cases under investigation.
- Use medical expertise to support the TPR Team, especially when reviewing medical records or complex cases.
- Assist the CIS and TPR Team Manager with strategic initiatives aimed at increasing case leads, enhancing recoveries, and improving operational efficiencies.
Work arrangements:
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
Working hours & shift pattern:
You'll work full time, 37.5 hours per week, Monday to Friday, between 8am and 5pm.
Your skills & experience:
- Current registration with the Nursing Midwifery Council (NMC).
- Substantive post registration clinical experience.
- Nursing diploma or Bachelor of Science (BSc) degree in nursing.
- Experienced in discussing, reassuring, and supporting individuals with a wide range of medical issues.
- Understanding of clinical negligence with the ability in explaining its meaning to others.
- Ability to identify valid medical negligence cases and advise on next steps, including complaints and legal processes.
- Sound relationship-building skills.
- Excellent written and verbal communication skills together with proficiency in MS Office, especially Excel.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. Please also note that you'll be screened through an enhanced DBS Check.
Equal Opportunities
We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to laura.venables@axa-uk.co.uk.
Nurse Case Manager, Clinical Injury Support in Royal Tunbridge Wells employer: AXA Group
Contact Detail:
AXA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nurse Case Manager, Clinical Injury Support in Royal Tunbridge Wells
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field, especially those who might know about opportunities at AXA. A friendly chat can sometimes lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of clinical negligence and the law of subrogation. We want you to feel confident discussing these topics, as they’re key to the role. Practice common interview questions with a friend or in front of the mirror!
✨Tip Number 3
Showcase your passion for patient care during the interview. Share specific examples of how you've made a difference in previous roles. This will help us see your dedication and fit for the Nurse Case Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at AXA Health.
We think you need these skills to ace Nurse Case Manager, Clinical Injury Support in Royal Tunbridge Wells
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Nurse Case Manager role. Highlight your clinical experience and any relevant qualifications, like your NMC registration. We want to see how your background aligns with our mission to support members through clinical negligence.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can make a difference at AXA Health. We love hearing personal stories that connect you to the work we do.
Showcase Your Communication Skills: Since this role involves liaising with members and internal teams, it's crucial to demonstrate your excellent written communication skills. Keep your application clear and concise, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our team!
How to prepare for a job interview at AXA Group
✨Know Your Clinical Negligence
Make sure you brush up on your understanding of clinical negligence and the law of subrogation. Be ready to discuss how you would assess cases and provide support to members, as this will show your expertise and commitment to the role.
✨Showcase Your Communication Skills
As a Nurse Case Manager, you'll need to communicate effectively with both members and internal teams. Prepare examples of how you've successfully supported individuals with medical issues in the past, highlighting your ability to reassure and guide them through complex situations.
✨Familiarise Yourself with the TPR Team's Goals
Understand the objectives of the Third-Party Recovery team and how your role contributes to their savings target. Be prepared to discuss strategies you might implement to enhance recoveries and improve operational efficiencies during the interview.
✨Prepare Questions for Your Interviewers
Think of insightful questions to ask your interviewers about the team dynamics, challenges they face, and how success is measured in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.