At a Glance
- Tasks: Lead the creation and delivery of training programmes for the Client Management Team.
- Company: Join AXA, a global leader in insurance and financial services.
- Benefits: Flexible work arrangements, career progression opportunities, and a supportive team environment.
- Other info: Work smart with a hybrid model, balancing home and office life.
- Why this job: Make a real impact by empowering others through effective training and development.
- Qualifications: Experience in training delivery and strong knowledge of client management, preferably in insurance.
The predicted salary is between 55000 - 65000 £ per year.
About AXA
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them.
As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance.
We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.
AXA Health supports members to put their health first, from individuals to huge corporates, with fast access to diagnosis and treatment when they need it.
Job overview
If you are an experienced Training & Development Leader, we would love to hear from you!
You’ll be responsible for the creation and delivery of inductions, training, coaching and support for Client Delivery across all business products services and processes.
Key responsibilities
- Responsible for the preparation, design and delivery of the induction and training programme for the Client Management Team, covering products, processes and systems.
- Develop and implement training processes ensuring consistent, high-quality training and support across all locations.
- Develop in-depth knowledge and understanding of all products, services and processes to communicate and share across the Client Management Team.
- Work with Team Managers to proactively identify and feedback gaps in knowledge and skills across the team ensuring effective solutions are delivered on time.
- Develop a strong understanding of various training and coaching styles and methodologies, to identify and promote the best approach for each training requirement and individual.
- Work with and support Team Managers in the integration of new products, processes and systems ensuring the team have a full understanding and support them during the initial stages.
- Create andmaintaina coaching manual that can be used to train new people joining the team and as a reference point across the team.
- Proactively develop and build strong working relationships across the Client Management Team and beyond, understanding the environment in which they operate and how they deliver the best possible service to the customer.
Work arrangements
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers.
You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future.
Away from home means attending the office, visiting clients or attending industry events.
Your skills & experience
- Experience of developing and delivering training and coaching solutions.
- Proven expert technical knowledge of client management, ideally within the insurance market.
- Knowledge of health insurance and wellbeing arenas, along with relevant industry knowledge and best practice.
- Confidence and ability to design, prepare and deliver training to others, using varied techniques and approaches.
- Ability to interact and communicate at all levels in a straightforward manner, checking for understanding.
- Ability to make sound decisions and take accountability for decisions made.
- Takes ownership for own development and utilises the internal career progression platforms.
- Ability to provide feedback in a constructive and positive way to ensure optimum outcome.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
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Corporate Training & Development Lead in Royal Tunbridge Wells employer: AXA Group
AXA is an exceptional employer, offering a supportive and dynamic work environment in Tunbridge Wells for nurses looking to make a meaningful impact. With a strong focus on employee growth, we provide comprehensive training, flexible working arrangements, and the opportunity to work from home, ensuring a healthy work-life balance. Join our dedicated health support team and enjoy the benefits of being part of a global leader in insurance, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Training & Development Lead in Royal Tunbridge Wells
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We think you need these skills to ace Corporate Training & Development Lead in Royal Tunbridge Wells
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to AXA Group.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of AXA Group. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at AXA Group
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with AXA Group, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at AXA Group, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for AXA Group could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
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