Client Relationship Account Manager in Royal Tunbridge Wells

About AXA

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA Global Healthcare offers global healthcare support and protection to individuals and businesses in more than 200 countries, building on over 55 years of experience through its international hubs.

Job Overview

Here at AXA Global Healthcare, we’ve an exciting opportunity for a Client Relationship Account Manager. In this role you’ll drive the retention of SME International Business through an assigned portfolio of Intermediaries and Group Secretaries, building relationships, retaining business, and helping to generate new sales. If you’ve strong relationship skills within a sales/account management setting as well as the drive to achieve great results, we’d love to hear from you!

Key Responsibilities

• Manage renewals by contacting groups ahead of time, identifying cross-sell/upsell opportunities, and providing comprehensive information to ensure client retention.
• Oversee portfolio and intermediary relationships, actively encouraging growth within the broker book.
• Stay informed about team process updates, international product changes, protocols, and competitor developments; share relevant information with brokers and internal departments.
• Collaborate proactively with internal teams such as Marketing, Global Client Services, Commercial, and Underwriting to ensure a seamless customer experience and unified approach.
• Contribute to monthly team reports by documenting wins, tracking conversion rates, outstanding quotes, progress against targets, and regional insights via Salesforce.
• Keep up to date with changes in international product offerings, benefit revisions, rule updates, and new protocols like eligibility criteria.
• Support team members during absences and assist with business needs as required.
• Handle broker communications via phone, email, or written correspondence in accordance with FCA guidelines, including TCF principles.

Work Arrangements

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office in Tunbridge Wells or Leicester, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

Your Skills & Experience

• In-depth understanding of the International PMI market is preferred.
• Proven experience in account management.
• Comprehensive knowledge of health insurance products offered by AXA and other providers in the marketplace.
• Customer-centric approach with excellent questioning, listening, and communication skills, both verbal and written.
• Effective influencing and negotiation abilities.
• Energetic, motivated, and focused with a proactive attitude.
• Strong relationship-building skills, especially with internal teams.
• Experience working in a fast-paced, customer-oriented environment.
• Up-to-date knowledge of systems, processes, and protocols.
• Appreciation and understanding of administrative support functions.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

How to Apply

To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to mel.ainscough@axa-insurance.co.uk. We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.