At a Glance
- Tasks: Manage regional contractors to ensure top-notch service and performance.
- Company: Join AXA, a global leader in insurance and financial services.
- Benefits: Flexible working arrangements, competitive salary, and career development opportunities.
- Other info: Dynamic work environment with opportunities for innovation and growth.
- Why this job: Make a real impact in a leading insurer while driving operational excellence.
- Qualifications: Strong management skills and a passion for stakeholder engagement.
The predicted salary is between 45000 - 55000 € per year.
About AXA
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.
Job overview
Join AXA UK as a Regional Network Performance Manager within the building repair and surveyor network and become the vital front-line link between AXA and our regional contractor panel. You’ll be responsible for the day-to-day management and motivation of contractors within your designated region, ensuring the consistent delivery of key targets across quality, cost control, customer satisfaction, and claims progression efficiency. Leveraging the powerful Cotality platform, you'll monitor performance, drive improvements, and foster strong relationships to support AXA’s commitment to excellence. If you're passionate about operational excellence and stakeholder management, this is an exciting opportunity to make a meaningful impact within a leading insurer.
Key responsibilities
- Oversee regional contractors to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) across claims, including scope, spend, leakage, customer service, and repair quality.
- Lead data-driven performance reviews with contractors to identify improvements and agree on action plans, supported by insights from key stakeholders.
- Enforce adherence to AXA’s pricing, scope, and leakage targets via audits and cost management.
- Manage resource capacity to ensure adequate skills and staffing for current and surge claim volumes, balancing commercial and retail needs.
- Monitor claims flow, intervening to prevent delays and ensure timely completion.
- Act as the escalation point for complex or high‑profile claims, ensuring swift resolution and clear communication.
- Ensure compliance with Cotality platforms for policyholder engagement, data accuracy, and estimate submission.
- Collaborate with suppliers and internal teams to develop best practices, foster innovation, and improve claims quality and customer experience.
Work arrangements
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
Regional Performance Manager employer: AXA Group
AXA is an exceptional employer that prioritises employee well-being and professional growth, offering a dynamic work culture where innovation and collaboration thrive. As a Regional Network Performance Manager, you will enjoy the flexibility of hybrid working arrangements, alongside opportunities for career advancement within a globally recognised leader in insurance. With a commitment to operational excellence and a supportive environment, AXA empowers its employees to make a meaningful impact while balancing their personal and professional lives.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Performance Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more people you know, the better your chances of landing that Regional Performance Manager role.
✨Tip Number 2
Prepare for interviews by researching AXA and understanding their values. Be ready to discuss how your experience aligns with their commitment to operational excellence and customer satisfaction. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! You want to be able to clearly articulate your skills and how they can benefit AXA. Think about specific examples from your past that demonstrate your ability to manage contractors and drive performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining AXA and being part of their mission to help customers navigate life’s uncertainties.
We think you need these skills to ace Regional Performance Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Regional Performance Manager role. Highlight relevant experience and skills that align with AXA's focus on operational excellence and stakeholder management. We want to see how you can make a meaningful impact!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background fits with AXA’s mission. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to meet SLAs and KPIs. Use data and examples to back up your claims – we’re all about those results!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the AXA team!
How to prepare for a job interview at AXA Group
✨Know Your Numbers
As a Regional Performance Manager, you'll be dealing with SLAs and KPIs. Brush up on relevant metrics and be ready to discuss how you've used data to drive performance improvements in your previous roles. This shows you understand the importance of numbers in managing contractor performance.
✨Showcase Your Stakeholder Management Skills
You'll need to foster strong relationships with contractors and internal teams. Prepare examples of how you've successfully managed stakeholders in the past, particularly in challenging situations. This will demonstrate your ability to navigate complex relationships effectively.
✨Familiarise Yourself with Cotality
Since you'll be leveraging the Cotality platform, it’s a good idea to familiarise yourself with its features and benefits. If possible, mention any experience you have with similar platforms or tools during the interview to show you're tech-savvy and ready to hit the ground running.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing delays in claims flow or resolving high-profile claims. Think through potential scenarios and your approach to problem-solving, as this will highlight your operational excellence and decision-making skills.
