At a Glance
- Tasks: Monitor agent performance and analyse data to optimise contact centre operations.
- Company: Join AXA Group, a leader in the insurance industry with a supportive team.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and great employee perks.
- Other info: Flexible 3-day work week with opportunities for career advancement.
- Why this job: Make a real difference in customer service while developing your analytical skills.
- Qualifications: 2+ years in a similar role with strong communication and IT skills.
The predicted salary is between 30000 - 40000 £ per year.
AXA Group is seeking a Real Time Analyst to join our Operations Department in Redhill, 3 days per week.
This role requires overseeing agent performance and ensuring adherence to service levels through effective data analysis.
The ideal candidate should have at least 2 years of experience in a similar role, excellent communication skills, and proficiency with IT tools.
We offer a competitive salary, 25 days of annual leave rising to 27, and various employee benefits.
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We think you need these skills to ace Real-Time Analyst – Contact Center Optimization (3 days/wk) in Redhill
Data Analysis
Agent Performance Monitoring
Service Level Adherence
Communication Skills
IT Tools Proficiency
Contact Centre Operations
Problem-Solving Skills
