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- Tasks: Evaluate customer interactions to ensure high-quality service and compliance.
- Company: Join AXA Partners, a global leader in innovative insurance and assistance services.
- Benefits: Starting salary of £24,500, hybrid working, and generous holiday allowance.
- Why this job: Make a real impact on customer experiences while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for quality improvement are essential.
- Other info: Collaborative team culture with opportunities for personal growth and development.
The predicted salary is between 20000 - 30000 £ per year.
Join Our Team as a Quality Assurance Agent. Are you passionate about delivering excellent customer experiences and ensuring high standards? Do you thrive in a collaborative environment where your insights can make a real difference? AXA Partners is looking for a dedicated Quality Assurance (QA) Agent to join our Complaints & Insights Team in Redhill. This is an exciting opportunity to help shape the future of customer service through thorough, fair, and impactful quality assessments.
Why AXA Partners? We are a global leader in innovative insurance, assistance, and value-added services. Our team is committed to putting customers first, fostering a supportive workplace, and encouraging continuous improvement. Join us and contribute to creating positive outcomes for customers and the business alike.
About the Role As a QA Agent, you will be the vital link ensuring our customer journeys meet the highest standards of quality and compliance. Your work will focus on evaluating interactions, decisions, and communications to confirm they align with our commitment to good customer outcomes and regulatory requirements. Your insights will help prevent issues, identify risks, and strengthen our conduct standards.
What you’ll be doing:
- Conduct Quality Assessments: Review customer interactions from start to finish, ensuring they meet internal policies and Consumer Duty outcomes.
- Apply Professional Judgment: Use your expertise to challenge and evaluate quality, considering factors like vulnerability and individual circumstances.
- Identify Risks and Gaps: Spot conduct risks, systemic issues, or areas for improvement, and elevate concerns as needed.
- Generate Insights: Report on trends and recurring issues to support ongoing improvements and regulatory readiness.
- Support Quality Reviews: Assist in thematic reviews, deep dives, and audits, ensuring all findings are thorough and compliant.
- Maintain Compliance: Ensure audits follow data protection and operational procedures, flagging any breaches or failures.
- Manage Quality Tools: Upload audits, update measures, and generate reports using our Quality Tool.
- Provide Feedback and Coaching: Deliver constructive, clear, and supportive feedback to improve individual and team performance.
- Support Training & Development: Assist in training colleagues on quality standards and tools, ensuring accurate record-keeping and compliance.
- Build Stakeholder Relationships: Collaborate with managers, HR, and Learning & Development teams to ensure training and quality initiatives meet business needs.
What you’ll bring:
- Proven ability to provide constructive feedback and coaching.
- Experience in quality standards and process improvement is a plus.
- Strong organizational skills and the ability to manage multiple priorities.
- Excellent communication skills—clear, tactful, and influential.
- Good IT skills, including Word, Excel, and PowerPoint.
- Customer-focused mindset with a passion for continuous improvement.
Personal Attributes:
- A proactive problem-solver who thrives under pressure.
- Adaptable and willing to work flexible hours, including occasional evenings or weekends.
- A team player who values collaboration and diversity.
- An advocate for change and best practices.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
What we offer: At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
- Starting Salary £24,500
- Hybrid working (3 days in our Redhill office)
- 22 days rising to a maximum of 27 days (based on a 5 day week)
- Retail Discounts
- Company Shareplan / Scheme & Loan Cycle2Work Scheme
- Discounted Home Insurance
- Employee Assistance Scheme
- Discounted Gym Membership
- Free Financial Education/Pension Seminars
To apply, click on the ‘apply’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - globalhr@partners.axa
Who we are: We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters. Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract).
Quality Control Assessor in Redhill employer: AXA Group
Contact Detail:
AXA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Control Assessor in Redhill
✨Tip Number 1
Network like a pro! Reach out to current employees at AXA Partners on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by practising common questions related to quality assurance. Think about how your past experiences align with the role of a QA Agent. We want to see your passion for customer service and quality standards shine through!
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be ready to discuss specific examples where you've identified risks or improved processes. This is your chance to demonstrate how you can contribute to AXA Partners' commitment to excellence!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Quality Control Assessor in Redhill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Quality Assurance role. Highlight any relevant experience in quality standards and process improvement, as well as your ability to provide constructive feedback.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for customer service and quality assurance. Share specific examples of how you've contributed to improving processes or customer experiences in previous roles.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application is clear, concise, and free of errors. This is your chance to demonstrate your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it’s super easy to create a profile and submit your CV!
How to prepare for a job interview at AXA Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Quality Assurance Agent role. Familiarise yourself with the key responsibilities like conducting quality assessments and providing feedback. This will help you articulate how your skills align with what AXA Partners is looking for.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully provided constructive feedback or improved processes in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your experience and problem-solving abilities effectively.
✨Showcase Your Customer Focus
AXA Partners values a customer-focused mindset, so be ready to discuss how you've prioritised customer experiences in your past roles. Share examples of how your insights have led to positive outcomes for customers, which will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, ongoing training opportunities, or how they measure success in the QA role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.