Distribution Governance Manager in Redhill

Join AXA Partners as a Distribution Oversight Manager — Drive Excellence in Customer Experience and Regulatory Compliance. Are you passionate about ensuring fair and responsible distribution practices? Do you thrive in a dynamic environment where your expertise can make a real difference? AXA Partners is seeking a dedicated Distribution Oversight Manager to lead our efforts in delivering customer‑centric insurance solutions across the UK & Ireland.

This is your chance to be part of a global leader committed to safeguarding consumers, fostering innovation, and promoting a diverse and inclusive workplace. If you have a strong understanding of regulatory standards and a talent for stakeholder collaboration, we want to hear from you.

About the Role

As a Distribution Oversight Manager, you will oversee and enhance our distribution framework, ensuring that all partnerships and practices align with internal policies and regulatory requirements. You will play a vital role in maintaining responsible sales and distribution channels, supporting governance, and championing consumer protection. Your work will help shape a culture of integrity, transparency, and customer focus across our organization.

What you’ll be doing:

• Monitor and Manage Distribution Partnerships: Regularly review and develop our relationships with authorised and appointed representatives, ensuring compliance with policies and regulatory standards.
• Oversee Governance and Oversight: Manage tools and reporting systems that track distribution activities, ensuring transparency and accountability.
• Support Regulatory Compliance: Maintain adherence to FCA rules, including Consumer Duty and Treating Customers Fairly principles, and document compliance activities effectively.
• Lead Governance Forums: Chair meetings, coordinate actions, and ensure follow‑up to uphold governance standards.
• Internal Control Oversight: Update and oversee control frameworks to identify risks, address findings, and improve internal processes.
• Regulatory Engagement: Collaborate on large projects, support regulatory change initiatives, and ensure all activities align with industry best practices.
• Consumer Advocacy: Identify and mitigate potential harm to consumers, promoting fair and ethical practices across all distribution channels.
• People Management: Lead, motivate, and develop a high‑performing team, fostering a culture of continuous learning and improvement.
• Cross‑Functional Collaboration: Build strong relationships with stakeholders across commercial, compliance, operations, and finance to support business objectives.
• Support Business Development: Contribute to strategic initiatives that enhance customer experience and operational efficiency.

What you’ll bring:

Experience & Knowledge:

• 3–5 years in governance, compliance, or related roles within financial services (industry experience beneficial but not essential).
• Strong understanding of UK regulatory landscape, including FCA rules and consumer protection standards.
• Familiarity with governance frameworks, risk management, and internal controls.

Skills & Abilities:

• Customer‑first mindset with a focus on fair treatment and responsible practices.
• Excellent analytical skills to assess complex information and make informed decisions.
• Strong communication skills, capable of engaging stakeholders at all levels.
• Proficient in Excel, Word, and PowerPoint.
• Organised, adaptable, and able to manage multiple projects in a fast‑paced environment.

Personal Attributes:

• Inclusive, collaborative, and committed to fostering a diverse workplace.
• Demonstrates integrity, accountability, and a proactive approach to problem‑solving.
• Passionate about protecting consumers and promoting ethical business practices.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive salary up to £60k depending on experience.
• Hybrid working with two days home working per week.
• 25 days rising to a maximum of 27 days (based on a 5 day week).
• Retail discounts.
• Company Shareplan / Scheme & loan.
• Cycle2Work scheme.
• Discounted home insurance.
• Employee assistance scheme.
• Discounted gym membership.
• Free financial education/pension seminars.

To apply, click on the ‘apply’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response.

Who we are

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector‑leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract).