At a Glance
- Tasks: Deliver compassionate customer service and support clients through claims and inquiries.
- Company: Join AXA Assistance UK, a leader in assistance solutions with a vibrant team culture.
- Benefits: Competitive salary, generous holiday allowance, retail discounts, and wellness programmes.
- Other info: Work in a dynamic office in Redhill with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping people while growing your career in a supportive environment.
- Qualifications: Strong communication skills and empathy; previous experience in customer service is a plus.
The predicted salary is between 24479 - 25000 £ per year.
Please note that the target start date for this job will be the 3rd of August 2026 and you will need to be 60% office based in Redhill (RH1 1PR).
Join Our Team as a Customer Service Advisor at AXA Assistance UK! Are you passionate about helping people and providing exceptional service? Do you thrive in a fast-paced environment where your empathy and problem‑solving skills make a real difference? AXA Assistance UK is looking for dedicated Customer Service Advisors to join our vibrant team in Redhill. This is more than just a job — it's an opportunity to be part of a company that values your contribution and supports your growth.
What you’ll be doing:
- Deliver high‑quality, compassionate customer service to support our clients
- Handle inbound calls with professionalism and understanding
- Guide customers through claims and inquiries, providing clear information and next steps
- Support customers with kindness, respecting their individual circumstances
- Use your initiative and available resources to find the best solutions
- Maintain accurate case notes and logs to ensure smooth case management
- Promote a positive image of AXA Assistance UK through professional conduct
- Work collaboratively with colleagues and support team efforts, especially during busy periods
- Contribute ideas to improve customer experience and operational efficiency
- Follow company policies and procedures, including handling vulnerable customers and complaints
What you’ll bring:
- Excellent communication skills, both verbal and written
- Strong empathy and respect for all customers and colleagues
- Ability to work effectively with digital platforms and software
- Resilience and calmness when dealing with challenging situations
- Ability to work efficiently under pressure and meet deadlines
- Strong organizational and time‑management skills
- A team player who supports and learns from others
- Suitable home environment with reliable broadband (for homeworking)
- Previous experience in customer service, contact centres, or claims handling is a plus but not essential
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
What we offer:
- Annual base salary between £24,479‑£25,000
- 22 days rising to a maximum of 27 days (based on a 5‑day week)
- Retail discounts
- Cycle2Work scheme
- Discounted home insurance
- Employee assistance scheme
- Dr@Hand programme
- Discounted gym membership
- Free financial education/pension seminars
We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, please send an email to globalhr@partners.axa.
Who we are: We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. Our 8,500+ people and over 55,000 professionals worldwide use our sector‑leading technology to deliver seamless and reassuring experiences when it really matters. Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract).
Customer Service Coordinator in Redhill employer: AXA Group
AXA Assistance UK is an exceptional employer that prioritises employee growth and well-being, offering a supportive work culture in Redhill. With competitive salaries, generous holiday allowances, and unique benefits like the Cycle2Work scheme and tree planting for new recruits, we foster a vibrant environment where your contributions are valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Redhill
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on AXA Assistance UK. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky questions during the interview and showcase your problem-solving skills.
✨Tip Number 3
Show off your empathy! During the interview, share examples of how you've helped customers in the past. Highlight your ability to understand their needs and provide compassionate support, as this is key for a Customer Service Coordinator role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Coordinator in Redhill
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping people shine through. We want to see how your empathy and problem-solving skills can make a difference in our team!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention any previous customer service roles or situations where you've gone above and beyond for a customer.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read, so avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at AXA Group
✨Know the Company Inside Out
Before your interview, take some time to research AXA Assistance UK. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Empathy
As a Customer Service Coordinator, empathy is key. Prepare examples from your past experiences where you've demonstrated understanding and compassion towards customers. This will highlight your ability to handle sensitive situations, which is crucial for this role.
✨Practice Common Scenarios
Think about common customer service scenarios you might face in this role, such as handling complaints or guiding customers through claims. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows that you're engaged and serious about contributing to the company.
