At a Glance
- Tasks: Lead and develop a dynamic People Services team while managing HR processes.
- Company: Join AXA, a global leader in insurance and financial services.
- Benefits: Flexible working arrangements, competitive salary, and career development opportunities.
- Other info: Enjoy a supportive culture with opportunities for growth and innovation.
- Why this job: Make a real impact by supporting millions and improving HR processes.
- Qualifications: Experience in HR management and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
About AXA
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA UK Support Functions look after our three customer-facing business units, providing the infrastructure and expertise to make sure we can be there for our customers.
Job overview
AXA Bolton Office is looking for a group of People Services Team Leader to join the team on a fixed term basis until the end of 2026. You'll lead, coach, and develop the team, manage HR processes in Workday, handle escalations, and build strong relationships with stakeholders. Your focus will be on continuous improvement, compliance, and delivering high-quality HR support within a regulated environment.
Key responsibilities
- Lead, develop, and motivate the support team.
- Oversee HR administration and case management activities.
- Manage employee and manager queries and escalations.
- Ensure compliance with policies, regulations, and data standards.
- Build relationships with internal stakeholders and senior leaders.
- Support continuous improvements in HR processes and systems.
- Monitor workloads to meet service levels and deadlines.
- Provide clear communication on process updates and changes.
Work arrangements
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
People Services Team Leader employer: AXA Group
AXA is an exceptional employer, offering a dynamic work culture that prioritises employee development and well-being. With a strong focus on continuous improvement and compliance, the People Services Team Leader role in our Bolton office provides opportunities for meaningful contributions while enjoying flexible working arrangements. Join us to be part of a global leader in insurance, where your efforts directly impact the lives of millions and foster a supportive environment for professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land People Services Team Leader
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at AXA. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by researching AXA's values and recent news. We want to see that you're genuinely interested in what we do and how you can contribute to our mission.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We love authenticity, so let your personality shine through while showcasing your skills!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email shows your enthusiasm and keeps you on our radar. Plus, it’s a great chance to reiterate why you’re the perfect fit for the role.
We think you need these skills to ace People Services Team Leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the People Services Team Leader role. Highlight your leadership experience and any HR processes you've managed, especially in a regulated environment.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this role at AXA. Share specific examples of how you've led teams or improved HR processes in the past, and don’t forget to mention your commitment to compliance and quality.
Showcase Your Communication Skills:Since building relationships with stakeholders is key, make sure your application showcases your communication skills. Use clear and concise language, and consider including examples of how you've effectively communicated process updates in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at AXA Group
✨Know Your Stuff
Make sure you understand AXA's mission and values, especially how they relate to the People Services role. Familiarise yourself with their HR processes, particularly in Workday, as this will show your commitment and readiness to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed teams in the past. Think about specific situations where you motivated your team or handled escalations effectively. This will demonstrate your capability to lead at AXA.
✨Build Relationships
Since building strong relationships with stakeholders is key, be ready to discuss how you've done this in previous roles. Highlight your communication skills and any strategies you've used to foster collaboration and trust within teams.
✨Emphasise Continuous Improvement
AXA values continuous improvement, so come prepared with ideas on how you can enhance HR processes. Share any past experiences where you've implemented changes that led to better outcomes, showing your proactive approach to problem-solving.
