At a Glance
- Tasks: Provide expert HR support, manage cases, and ensure data accuracy.
- Company: Join AXA, a global leader in insurance and financial services.
- Benefits: Flexible working arrangements, competitive salary, and career development opportunities.
- Other info: Hybrid work model with a supportive team culture.
- Why this job: Make a real difference by helping colleagues navigate HR processes.
- Qualifications: Customer-focused, detail-oriented, and thrive in a busy environment.
The predicted salary is between 30000 - 40000 £ per year.
About AXA
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth‑largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA UK Support Functions look after our three customer‑facing business units, providing the infrastructure and expertise to make sure we can be there for our customers.
Job Overview
AXA Bolton Office is looking for a group of People Services Advisors to join the team on a fixed term basis until the end of 2026. Are you someone who loves helping others and keeping things organised? You'll play a key role in guiding our colleagues with expert advice, managing cases, and supporting our HR systems. If you're customer‑focused, detail‑oriented, and thrive in a busy environment, we'd love to hear from you!
Key Responsibilities
- Handle calls and emails, provide HR support, manage case portfolios, and ensure data accuracy in our systems.
- Work closely with internal teams to deliver top‑notch service and support vital HR projects.
- Answer calls and provide advice to colleagues.
- Manage cases via Help and support HR tasks and escalations.
- Support HR processes and document filing.
- Collaborate with payroll and other teams.
- Prioritise tasks effectively.
- Ensure high‑quality customer service at all times.
Work Arrangements
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
People Services Advisor – HR Support & Case Mgmt (Hybrid) employer: AXA Group
AXA is an exceptional employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With a strong commitment to supporting our staff through flexible working arrangements and a collaborative environment, we empower our People Services Advisors to thrive while making a meaningful impact in HR support. Located in Bolton, our office fosters a sense of community and teamwork, ensuring that every team member feels valued and engaged in their role.
StudySmarter Expert Advice🤫
We think this is how you could land People Services Advisor – HR Support & Case Mgmt (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching AXA and its values. Show us how your skills align with our mission to support customers. Tailor your answers to reflect our customer-focused approach!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. This will help you feel more confident and articulate when discussing your experience and how it fits the People Services Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace People Services Advisor – HR Support & Case Mgmt (Hybrid)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the People Services Advisor role. Highlight your customer service experience and any HR-related skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about helping others and how your organisational skills make you a perfect fit for AXA. Keep it friendly and professional, just like us!
Showcase Your Communication Skills:Since you'll be handling calls and emails, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to proofread for any typos – we love attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at AXA Group
✨Know Your Stuff
Before the interview, make sure you understand AXA's mission and values. Familiarise yourself with their services, especially in HR support and case management. This will help you demonstrate your genuine interest in the role and how you can contribute to their goals.
✨Showcase Your Customer Focus
As a People Services Advisor, you'll need to be customer-focused. Prepare examples from your past experiences where you've provided excellent service or resolved issues effectively. This will show that you can handle calls and emails with confidence and care.
✨Be Organised and Detail-Oriented
Since the role involves managing case portfolios and ensuring data accuracy, highlight your organisational skills. Bring up specific tools or methods you use to stay organised, and be ready to discuss how you prioritise tasks in a busy environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, HR projects, or how they measure success in this role. This shows your enthusiasm and helps you gauge if AXA is the right fit for you.
