At a Glance
- Tasks: Provide expert HR support and manage case portfolios while ensuring data accuracy.
- Company: Join AXA, a global leader in insurance and financial services.
- Benefits: Flexible working arrangements, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team culture with a focus on work-life balance.
- Why this job: Make a real difference by helping colleagues navigate their HR needs.
- Qualifications: Customer-focused, detail-oriented, and thrives in a busy environment.
The predicted salary is between 30000 - 40000 £ per year.
About AXA
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth‑largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA UK Support Functions look after our three customer‑facing business units, providing the infrastructure and expertise to make sure we can be there for our customers.
Job Overview
AXA Bolton Office is looking for a group of People Services Advisors to join the team on a fixed term basis until the end of 2026. Are you someone who loves helping others and keeping things organised? You'll play a key role in guiding our colleagues with expert advice, managing cases, and supporting our HR systems. If you're customer‑focused, detail‑oriented, and thrive in a busy environment, we'd love to hear from you!
Key Responsibilities
- Handle calls and emails, provide HR support, manage case portfolios, and ensure data accuracy in our systems.
- Work closely with internal teams to deliver top‑notch service and support vital HR projects.
- Answer calls and provide advice to colleagues.
- Manage cases via Help and support HR tasks.
- Support HR processes and document filing.
- Collaborate with payroll and other teams.
- Prioritise tasks effectively.
- Ensure high‑quality customer service at all times.
Work Arrangements
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
People Services Advisor employer: AXA Group
AXA is an exceptional employer, offering a supportive and dynamic work environment in our Bolton office. With a strong focus on employee growth and development, we provide opportunities for professional advancement while promoting a healthy work-life balance through flexible working arrangements. Join us to be part of a collaborative team that values your contributions and empowers you to make a meaningful impact in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land People Services Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching AXA and understanding their values. Think about how your skills align with their mission of helping customers navigate life's uncertainties. Show them you're not just a fit for the role, but for the company culture too!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable answering common HR questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the AXA team. Let’s get you that People Services Advisor role!
We think you need these skills to ace People Services Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the People Services Advisor role. Highlight your customer service experience and any HR-related skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about helping others and how your organisational skills make you a perfect fit for AXA. Keep it friendly and professional, just like us!
Showcase Your Communication Skills:Since you'll be handling calls and emails, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to proofread for any typos – we love attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s super easy, and you’ll get all the info you need about the role and our company. Plus, we can’t wait to see your application come through!
How to prepare for a job interview at AXA Group
✨Know Your Stuff
Make sure you understand AXA's mission and values. Familiarise yourself with their services, especially in HR support. This will show that you're genuinely interested and can relate your skills to their needs.
✨Showcase Your Customer Focus
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you helped someone solve a problem or improved their experience. This is key for a People Services Advisor role!
✨Be Organised and Detail-Oriented
Since the role involves managing case portfolios and ensuring data accuracy, be ready to discuss how you stay organised. Share tools or methods you use to keep track of tasks and maintain attention to detail.
✨Ask Smart Questions
Prepare thoughtful questions about the team dynamics, HR projects, or the company culture at AXA. This not only shows your interest but also helps you gauge if it's the right fit for you.
