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- Tasks: Provide top-notch technical support and collaborate with teams across the UK.
- Company: Join AXA Group, a leader in customer protection and service.
- Benefits: Competitive salary, dynamic work environment, and opportunities for travel.
- Other info: Exciting teamwork atmosphere with chances for career growth.
- Why this job: Make a real difference by helping customers and solving tech issues.
- Qualifications: IT service experience, strong customer service skills, and a valid UK driving licence.
The predicted salary is between 30000 - 40000 £ per year.
AXA Group is seeking a Deskside Analyst to join their Birmingham office. This role involves providing technical support across the UK, requiring collaboration with various teams for high-quality service delivery.
Applicants must have:
- IT service experience
- A strong customer service ethic
- A valid UK driving license
The position emphasizes teamwork and effective issue resolution in a dynamic environment, with occasional travel to other AXA sites. Join AXA to protect what matters most to their customers.
On-Site IT Deskside Support Specialist – Birmingham employer: AXA Group
Contact Detail:
AXA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Site IT Deskside Support Specialist – Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at AXA on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. We should be ready to showcase our problem-solving skills and customer service experience, as these are key for the Deskside Analyst role.
✨Tip Number 3
Show off our teamwork skills! Think of examples where we’ve collaborated with others to resolve issues. This will highlight our ability to work in a dynamic environment, just like AXA needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace On-Site IT Deskside Support Specialist – Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT service experience and customer service skills. We want to see how your background aligns with the role of a Deskside Analyst, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. We love seeing genuine enthusiasm for the position and the company.
Showcase Teamwork Skills: Since this role involves collaboration with various teams, make sure to mention any experiences where you’ve worked effectively in a team setting. We value teamwork, so let us know how you’ve contributed to successful projects!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at AXA Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to IT support. Be prepared to discuss common issues you’ve resolved in the past and how you approached them. This will show that you have the hands-on experience AXA is looking for.
✨Showcase Your Customer Service Skills
Since this role emphasises a strong customer service ethic, think of examples where you've gone above and beyond for a customer. Be ready to explain how you handle difficult situations and ensure customer satisfaction.
✨Teamwork is Key
AXA values collaboration, so be prepared to talk about your experiences working in teams. Highlight specific instances where you contributed to a team project or helped resolve an issue collectively. This will demonstrate your ability to work well with others.
✨Plan for Travel
As the role involves occasional travel to other AXA sites, mention your flexibility and willingness to travel when needed. It’s a good idea to have a plan in mind for how you would manage your time and responsibilities while on the go.