At a Glance
- Tasks: Oversee systems and configuration for membership services, ensuring smooth operations and incident resolution.
- Company: Join AXA Group, a leader in insurance with a focus on member engagement.
- Benefits: Flexible working model, inclusive environment, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a focus on collaboration and innovation.
- Why this job: Make a real difference in enhancing member experiences while working with diverse teams.
- Qualifications: Strong knowledge of contact centres and excellent communication skills required.
The predicted salary is between 50000 - 65000 £ per year.
AXA Group is seeking a Systems and Configuration Manager in Glasgow to manage the operational oversight and incident resolution for membership services. You will liaise with technology and operations teams, ensuring system maintenance aligns with strategic goals and enhances member engagement.
This role requires strong knowledge of contact centres and effective communication skills across teams. AXA offers a flexible working model of at least two days a week in the office, supporting an inclusive working environment.
Systems & Configuration Lead — Contact Centre Resilience in Manchester employer: AXA Group
AXA Group is an excellent employer, offering a dynamic work culture in Glasgow that prioritises flexibility and inclusivity. Employees benefit from opportunities for professional growth and development while working collaboratively to enhance member engagement through innovative solutions. With a commitment to operational excellence and a supportive team environment, AXA fosters a rewarding workplace for those looking to make a meaningful impact in the contact centre industry.
StudySmarter Expert Advice🤫
We think this is how you could land Systems & Configuration Lead — Contact Centre Resilience in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at AXA through LinkedIn. A friendly chat can give us insider info on the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of contact centres. We should be ready to discuss how our experience aligns with their operational goals and enhances member engagement.
✨Tip Number 3
Showcase our communication skills! During interviews, let’s demonstrate how we can effectively liaise between technology and operations teams. Real-life examples will make our case stronger.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in joining the AXA team.
We think you need these skills to ace Systems & Configuration Lead — Contact Centre Resilience in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Systems & Configuration Lead role. Highlight your knowledge of contact centres and any relevant operational oversight experience to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for AXA Group. Share specific examples of how you've enhanced member engagement or resolved incidents in previous roles to show us what you can bring to the table.
Showcase Your Communication Skills:Since this role involves liaising with various teams, make sure to demonstrate your effective communication skills in your application. Whether it's through your writing style or examples of past collaborations, we want to see how you connect with others.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at AXA Group
✨Know Your Systems Inside Out
Make sure you have a solid understanding of the systems and technologies used in contact centres. Brush up on your knowledge about incident resolution processes and how they align with operational goals. This will show that you're not just familiar with the role but also passionate about optimising member engagement.
✨Communicate Clearly and Confidently
Since this role involves liaising with various teams, practice articulating your thoughts clearly. Use examples from your past experiences to demonstrate your communication skills. Remember, effective communication is key in ensuring smooth operations and collaboration.
✨Research AXA's Values and Culture
Take some time to understand AXA's mission and values, especially their commitment to inclusivity and flexibility. This will help you tailor your responses to align with their culture during the interview, showing that you’re a great fit for their team.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the role, team dynamics, and how success is measured in this position. This not only shows your interest but also helps you gauge if the company aligns with your career goals.
