At a Glance
- Tasks: Drive excellence in home claims management and develop best practice strategies.
- Company: Join AXA, a global leader in insurance and financial services.
- Benefits: Flexible working arrangements, competitive salary, and professional development opportunities.
- Other info: Collaborative environment with a focus on career growth and innovation.
- Why this job: Make a real impact by transforming claims processes for better customer outcomes.
- Qualifications: Strong strategic influence and deep claims expertise required.
The predicted salary is between 60000 - 75000 € per year.
About AXA
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA Retail helps people get back to the good stuff with quick, fuss-free home and car insurance and brilliant customer service.
Job overview
Are you passionate about driving excellence and consistency across claims management? We're looking for a best practice expert for our home claims function – a strategic role where you'll champion best practice standards, build collective knowledge, and elevate the quality of claims closure across our team. This is an opportunity to make a real impact, transforming how we work together to deliver better outcomes for our customers and our business. If you're a strategic thinker with deep claims expertise and a talent for driving change through collaboration, we'd love to hear from you.
Key responsibilities
- Develop best practice plans and claims strategies in line with business objectives, ensuring solutions address current needs and future challenges.
- Identify and develop claims indemnity initiatives that contribute toward profitability and the success of the Retail business.
- Monitor the external environment – tracking market developments, regulatory changes, and industry data to identify risks and opportunities in technical claims handling.
- Drive knowledge sharing collaboratively with Claims Managers, stakeholders, and the Claims Capability Development team to embed best practice and strategy.
- Establish technical claims standards that balance indemnity spend control, customer feedback, efficiency, compliance, and regulatory requirements with documented process guides.
- Ensure cost-effective protocols with market players are understood and embedded across the function.
- Build technical and professional competence across Claims teams, supporting qualifications (CII) and service excellence development.
- Represent AXA strategically at stakeholder meetings with underwriters, actuaries, and market forums, while championing succession planning and a 'one team' ethos.
Work arrangements
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
Working hours & shift pattern
You’ll work full time, 35 hours per week over 5 days.
Your skills & experience
- Strategic influence – ability to shape thinking across Claims and engage key stakeholders effectively.
- Strong organisational capability – coordinate, prioritise, and manage complex workloads with clarity and focus.
- Strategic technical expertise – apply deep claims knowledge to inform sound decision-making and drive improvement.
- Skilled communicator – adapt your approach to connect with diverse audiences and build buy-in across the organisation.
- Change champion – embrace transformation, identify improvement opportunities, and support effective delivery of change initiatives.
- Collaboration – listen, consult, and work effectively with people; combine commercial awareness with external best practice insights and project delivery capability.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. For our support, please send an email to holly.2.beer@axa-uk.co.uk. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge.
Home Claims Best Practice Manager in Manchester employer: AXA Group
AXA is an exceptional employer that prioritises employee growth and well-being, offering a flexible work environment that empowers staff to balance their professional and personal lives. With a strong commitment to best practices in claims management, employees are encouraged to develop their skills and expertise while contributing to meaningful outcomes for customers. The collaborative culture at AXA fosters innovation and strategic thinking, making it an ideal place for those looking to make a significant impact in the insurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Home Claims Best Practice Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work at AXA or similar companies. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by diving deep into AXA's values and recent initiatives. Show us you’re not just another candidate; demonstrate how your strategic thinking aligns with our mission to drive excellence in claims management.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven change and improved processes in previous roles. We love hearing about real-life experiences that showcase your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows us you’re genuinely interested in joining the AXA team.
We think you need these skills to ace Home Claims Best Practice Manager in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in claims management. We want to see how your skills align with the role of Home Claims Best Practice Manager, so don’t hold back on showcasing your strategic thinking and collaboration abilities!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your expertise in driving change and improving processes. Use metrics where possible to illustrate the impact you've made – we love numbers that tell a story!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who is not just qualified but also passionate about transforming claims management. Share your motivations and what excites you about this opportunity at AXA.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands and helps us get to know you better. Plus, it’s super easy and straightforward!
How to prepare for a job interview at AXA Group
✨Know Your Claims Inside Out
Make sure you brush up on your claims management knowledge. Understand the latest trends, regulatory changes, and best practices in the industry. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Strategic Thinking
Prepare examples of how you've driven change or improved processes in previous roles. Be ready to discuss specific strategies you've implemented and the outcomes they achieved. This will demonstrate your ability to think strategically and influence others.
✨Engage with Stakeholders
Think about how you can effectively communicate and collaborate with various stakeholders. Prepare to discuss how you've built relationships in the past and how you plan to engage with teams at AXA. This is crucial for a role that requires collaboration across different functions.
✨Embrace Change and Innovation
Be prepared to talk about how you've embraced transformation in your previous roles. Highlight any initiatives you've led that have improved efficiency or customer satisfaction. This will show that you're not just a follower of best practices but a champion of change.
