Senior Claims Adjuster - Financial Lines & Cyber in London

At AXA XL our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. You focus on excellence and creating a culture of continuous improvement, fostering collaboration, customer service and colleague development.

As a Senior Claims Adjuster, you will play a critical role in the Claims team by managing and resolving claims for our customers. You will work closely with your manager coordinating with fellow claims adjusters to bring claims to resolution. You will interact and collaborate with the practice lead, underwriting team, brokers, clients and experts on assigned accounts, taking ownership of critical issues relating to claims management. This is a regulated role under the Central Bank of Ireland’s Fitness and Probity regime.

What you’ll be doing

• Managing a portfolio of claims up to a pre-determined authority level.
• Pro-active engagement with all stakeholders to resolve claims promptly, fairly and with due expertise.
• Strict adherence to the Global Claims Handling Practices.
• Ensuring all claims are reserved wherever possible, within the Reserving guidelines.
• Developing and maintaining excellent relationships with Underwriters, Actuaries and other departments as required.
• Ensuring that communications, new claims and notifications are dealt with in a timely manner and that any trends are identified and reported to relevant stakeholders.
• Providing superior customer service to policyholders and brokers.
• Active involvement in the maintenance and development of client relationships through contacts with clients and brokers in respect of day-to-day claims handling.
• Instructing and controlling surveyors, loss adjusters, solicitors and experts in connection with day-to-day claims handling ensuring cost and performance appropriate to the loss.
• Assisting Claims Manager with implementing strategy within Claims Team.
• Acting as a referral point for less experienced colleagues, providing mentoring/guidance as appropriate.

You will report to the Claims Manager – PI & Financial Lines, UK & Lloyds.

What you’ll bring

• Knowledge of Financial Lines business claims (in particular Cyber and M&A).
• Provide support to Underwriters and be at ease discussing claims issues directly with our clients and brokers.
• Takes ownership and accountability for the management of assigned claims and successfully oversees the strategy to resolution.
• Delivering prompt, fair, innovative and accurate claims service enhancing broker and client relationships.
• Familiarity with both Lloyd’s and Company Market systems/protocols and use of the ECF market system for claims handling.
• Understanding of legal liability (including common law and statute) and the legal processes (including litigation, ADR etc).
• Ability to operate to tight deadlines in a pressured environment.
• Works to establish relationships and collaborate effectively across the business.
• Excellent presentation and communication skills.

What we offer

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success.

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

At AXA XL, Sustainability is integral to our business strategy. Our 2023-26 Sustainability strategy focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. We provide re/insurance, reinventing it by combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace.