At a Glance
- Tasks: Manage and motivate contractors to meet performance targets in a dynamic insurance environment.
- Company: Join AXA, a global leader in insurance and financial services.
- Benefits: Flexible working arrangements, competitive salary, and opportunities for professional growth.
- Other info: Enjoy a supportive culture that values diversity and offers career advancement.
- Why this job: Make a meaningful impact while working with diverse teams and innovative tools.
- Qualifications: Experience in managing suppliers and strong knowledge of building repair processes.
The predicted salary is between 50000 - 60000 £ per year.
About AXA
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.
Job overview
Join AXA UK as a Regional Network Performance Manager within the building repair and surveyor network and become the vital front-line link between AXA and our regional contractor panel. You’ll be responsible for the day-to-day management and motivation of contractors within your designated region, ensuring the consistent delivery of key targets across quality, cost control, customer satisfaction, and claims progression efficiency. Leveraging the powerful Cotality platform, you'll monitor performance, drive improvements, and foster strong relationships to support AXA’s commitment to excellence. If you're passionate about operational excellence and stakeholder management, this is an exciting opportunity to make a meaningful impact within a leading insurer.
Key responsibilities
- Oversee regional contractors to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) across claims, including scope, spend, leakage, customer service, and repair quality.
- Lead data-driven performance reviews with contractors to identify improvements and agree on action plans, supported by insights from key stakeholders.
- Enforce adherence to AXA’s pricing, scope, and leakage targets via audits and cost management.
- Manage resource capacity to ensure adequate skills and staffing for current and surge claim volumes, balancing commercial and retail needs.
- Monitor claims flow, intervening to prevent delays and ensure timely completion.
- Act as the escalation point for complex or high‑profile claims, ensuring swift resolution and clear communication.
- Ensure compliance with Cotality platforms for policyholder engagement, data accuracy, and estimate submission.
- Collaborate with suppliers and internal teams to develop best practices, foster innovation, and improve claims quality and customer experience.
Work arrangements
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
Your skills & experience
- Extensive experience managing external suppliers and contracts in property claims, building, or facilities management.
- Strong technical knowledge of building pathology, repair methods, and construction for residential and commercial properties.
- Proven ability to motivate partners to meet performance targets and SLAs.
- Proficiency in Xactware, Cotality, and claims management tools for performance monitoring.
- Excellent negotiation, interpersonal, and conflict resolution skills to influence contractors and communicate with stakeholders.
- Strong project management skills to deliver change under challenging conditions.
- Exceptional relationship management, including experience working with diverse cultural teams, such as Indian operations.
- Good commercial acumen with a solid understanding of claims processes, business strategy, and change management.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
Equal Opportunities & Accessibility
We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge.
Regional Performance Manager in London employer: AXA Group
AXA is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible work environment that empowers you to balance your time effectively between home and the office. With a strong commitment to operational excellence and a culture of collaboration, you'll have the opportunity to make a meaningful impact while working alongside a diverse team dedicated to delivering top-notch service in the insurance sector. Join us at AXA UK, where your contributions are valued, and your career can flourish in a supportive and innovative atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Performance Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at AXA. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for those interviews! Research AXA’s values and recent projects, especially around claims management and customer satisfaction. Tailor your answers to show how your experience aligns with their goals. We want to see you shine!
✨Tip Number 3
Showcase your skills! Bring along examples of your past successes in managing contractors and improving performance metrics. Use data to back up your achievements – numbers speak volumes, and we love a good success story!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining AXA and ready to take on the challenge of being a Regional Network Performance Manager.
We think you need these skills to ace Regional Performance Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Regional Performance Manager. Highlight your experience with managing contractors and performance metrics, as this will show us you understand what we're looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about operational excellence and how your skills align with our mission at AXA. Keep it engaging and personal.
Showcase Relevant Experience:When detailing your work history, focus on your achievements in property claims and supplier management. We want to see how you've driven improvements and met targets in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us!
How to prepare for a job interview at AXA Group
✨Know Your Numbers
Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. Be ready to discuss how you've met or exceeded these in past positions, as AXA will be keen to see your data-driven approach.
✨Showcase Your Technical Know-How
Brush up on your knowledge of building pathology and repair methods. Be prepared to discuss specific examples where your technical expertise has led to successful outcomes in property claims management.
✨Demonstrate Relationship Management Skills
Think of examples where you've successfully motivated external suppliers or contractors. Highlight your negotiation and conflict resolution skills, as these will be crucial for managing AXA's contractor panel effectively.
✨Prepare for Scenario Questions
Expect questions that assess your project management skills under pressure. Prepare scenarios where you've had to balance competing priorities or manage resource capacity during peak times, showcasing your ability to deliver results.
